Team Leader

Team Leader – Moss (Royal Tunbridge Wells, England, United Kingdom) Moss welcomes you to apply for the Team Leader role. About the Role As a Team Leader, you are an ambassador of Moss’s Keystone Habit – Exceptional Customer Service. You deliver results through the Moss Way, a blend of Spirit, Moss Moments, and Moss Confidence, guided by our values and behaviours (Think Customer, Care Passionately, Act Authentically, Adapt Boldly). Your leadership ensures outstanding customer experiences, strong commercial performance, and an engaged, motivated team. What it takes to lead with Moss Spirit Spirit – the emotional energy that powers Moss. We hire for it, grow it, and celebrate it. Values – our compass, guiding decisions and actions. Behaviours – how Spirit and Values come alive: Think Customer – see every decision through the customer’s eyes. Care Passionately – bring energy, pride, and positivity; recognise and celebrate great team service delivery. Act Authentically – lead and support with integrity, openness, and fairness. Adapt Boldly – respond with confidence to change; support Store Management to lead the team through challenges. Key Responsibilities Sales & Performance: Support the management team in driving sales and profit growth across formalwear and casualwear by using commercial opportunities and data to optimise performance and help the team reach daily targets. Driving KPIs: Contribute to the achievement of ATV, UPT, and conversion through leading by example on the shop floor and delivering service excellence. Customer Experience: Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction. Team Support and Motivation: Act as a role model, support onboarding and development of the team, and help build an engaged working environment. Operational Execution: Ensure stock accuracy, loss prevention, and visual merchandising standards are completed efficiently and in line with Company policy. Adapting to Change: Support store management to lead the team through change with a positive and flexible approach, ensuring adoption of new initiatives while maintaining standards and performance. Measures of Success Sales, profit, and KPI targets achieved (ATV, UPT, conversion). Consistently high NPS, customer satisfaction, and mystery shop results. Recognition as a proactive Team Leader who lives Moss Spirit and drives the Keystone Habit. Compliance and operational tasks completed with accuracy and efficiency. Positive team engagement and support for colleagues, especially new hires. Smooth adoption of change initiatives, delivered on time and with impact. What You’ll Need to Succeed A passion for delivering exceptional service and demonstrates the Moss Spirit – authentic, passionate, caring, and confident. A customer‑first approach with the ability to inspire others to deliver results. Confidence on the shop floor, with strong communication and teamworking skills and an understanding of commercial priorities. A desire to learn about product, styling and commercial priorities, with curiosity for both formalwear and casualwear trends. Ability to follow process and interpret data, to support and lead the team. Experience Needed Previous retail experience, ideally in a senior sales or team support/supervisory role. Understanding of Retail KPIs and the importance of the customer experience. Experience in supporting training and development of team members. Confidence using digital tools for stock, commercial operations/insights, and communication. Resilient, flexible and able to thrive in a fast‑paced commercial environment. What We Offer Competitive salary and performance‑based incentive plan. Opportunities for career progression and personal development. A values‑led culture where Moss Spirit is celebrated, and performance is recognised and rewarded. A comprehensive rewards and benefits programme. At Moss, we hire for Spirit, train for skills, and reward for contribution. If you’re ready to take your next career step to lead with Moss Spirit, this is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself. For more information about Moss, our People and Culture search #LifeatMoss or #TailoryourCareer on LinkedIn. Seniority Level Associate Employment Type Full‑time Job Function Sales and Customer Service Industries: Retail Apparel and Fashion, Retail #J-18808-Ljbffr