Prescriptions Administrator

Avisford Medical Group is currently seeking a dedicated and detail-oriented Prescription Administrator to join our friendly and supportive team. This is a varied and rewarding role within a forward-thinking training practice. This is a part time position working Monday- Friday 12pm- 6pm (30 hours per week)We pride ourselves on offering a relaxed and welcoming working environment across two purpose-built sites, ideally located near the beautiful South Downs National Park and local beaches.As part of our strong and stable partnership, youll be working alongside a highly skilled and committed team of clinicians and non-clinical staff. We value collaboration, innovation, and continuous development making this a fantastic opportunity for someone looking to grow within a dynamic healthcare setting.Main duties of the jobAs a Prescription Administrator, you will play a vital role in supporting the safe, accurate, and timely processing of prescriptions within the practice. Your responsibilities will include managing incoming prescription requests via various communication channels, generating prescriptions for GP approval, and ensuring they are ready for collection within expected timeframes. Youll maintain accurate patient records, liaise with patients to promote appropriate medication ordering, and support medication reconciliation and reviews.Youll work closely with clinicians, external services, and housebound patients to ensure continuity of care. The role also involves handling queries, scanning and filing documentation, updating patient registrations, and contributing to the delivery of enhanced services. Youll be expected to uphold safeguarding standards, participate in audits and shared learning, and support the wider admin team during absences. This is a varied and collaborative role requiring excellent attention to detail, communication skills, and a proactive approach to patient care and service delivery.About usAvisford Medical Group is a friendly, forward-thinking training practice based in West Sussex, operating from two purpose-built sites in Yapton and Middleton. We offer a relaxed and supportive working environment, ideally located near the South Downs National Park and local beaches.We care for a patient population of around12,000 and are proud to be rated "Good" across all key areas by the Care Quality Commission (CQC). Our strong and stable partnership is supported by a dedicated team of highly skilled clinicians and non-clinical staff. We are committed to delivering high-quality patient care, fostering professional development, and embracing innovation in primary care.As a training practice, we actively support learning and collaboration, making Avisford Medical Group a great place to grow your career in healthcare.Job responsibilitiesThe post-holder is a Prescription Administrator.The prescription administrator will be responsible for theaccurate and timely processing of prescription requests for the entitledpopulation, liaising effectively with all relevant personnel. They will also beresponsible for undertaking a wide range of administrative duties and theprovision of administrative support to the multidisciplinary team.Dutiescan include, but are not limited to, the processing of prescriptions inelectronic and hard copy format, including online requests. In addition, theywill be responsible for supporting the administration and receptionist teamswith patient registration, booking appointments, processing of information(electronic and hard copy) in a timely manner and in accordance with currentpolicies.The post holder will support staff with the distribution ofinformation, messages and enquiries for the clinical team, liaising withmulti-disciplinary team members and external agencies such as secondary careand community service providers.The post-holder will be anintegral part of the general practice team.Primary key responsibilitiesThe following are the coreresponsibilities of a Prescription Clerk in delivering health services. Theremay be, on occasion, a requirement to carry out other tasks. This will bedependent upon factors such as workload and staffing levels:a. Supportin the management of prescriptions, ensuring they are processed accuratelyand efficientlyb.Accurately detail information onpatients records within the clinical systemc. Processprescription requests received by any means of communication in accordancewith practice protocold. Produceprescriptions for the GP to sign in an acceptable timeframee. Ensureall prescription requests are processed and are ready for collection withinthe required and expected timeframef. Generate requests for medication on behalf of the patient for non-repeat itemsg. Activelyencourage patients to reconcile medications to facilitate monthly collectionsh. Discusswith patients their requirements, encouraging patients to order only whatthey requirei. Actupon compliance issues, liaising with the appropriate clinicianj. Ensuremedication reviews are arranged by maintaining an accurate recall systemk. Effectivelyliaise with external services, i.e., district nurses, to ensure medicamentsare arranged for housebound patientsl. Initiatecontact with and respond to, requests from patients, team members andexternal agenciesm. Scanand photocopy documentation as requiredn. Manageall queries as necessary in an efficient mannero. Recordand report adverse reactions accurately and appropriatelyp.Conduct system searches asrequestedp.Undertake a broad spectrum ofadministrative duties commensurate with the roleq.Process incoming and outgoingmailr.File and store records asrequireds.Process changes to patientregistration, deduction or record and new patient registration.t.Input data into the patientshealthcare record as necessaryu.Be an integral part of thegeneral practice teamv.Act as a chaperone as requiredw.Be aware of your duties andresponsibilities regarding current legislation and adhere to practicepolicies and procedures on Safeguarding Adults and Safeguarding Childrenx.Support in the delivery ofenhanced services and other service requirementsy.Undertake all mandatory trainingand induction programmesz.Contribute to and embrace thespectrum of clinical governanceaa. Maintaina clean, tidy, effective working area at all timesbb. Attenda formal appraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.Wider responsibilitiesIn addition to the primary responsibilities,the Prescription Clerk has the following wider responsibilities:b. Participate in localinitiatives and audits to enhance service delivery and patient carec. Support the PracticeManager in reviewing and updating the Prescribing Policy and SOPsd. Support andparticipate in shared learningPerson SpecificationQualificationsA good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and EnglishNVQ Level 2 in Health and Social CareExperienceExperience of working with the general publicExperience of working in a healthcare settingExperience of administrative duties and/or as prescription clerkSkills and KnowledgeExcellent communication skills and effective in communicating and understanding patient needsCompetent in the use of MS Office and OutlookAbility to use own initiative, discretion, and sensitivityAble to get along with people from all backgrounds and communities, respecting lifestyles and diversityAbility to work as a team member and autonomouslyExcellent communication skills and effective in communicating and understanding patient needsSensitive and empathetic in distressing situationsClinical IT system user skills and the ability to record accurate notesPunctual and committed to supporting the team effortHigh levels of integrity and loyaltyClear, polite telephone mannerFlexible and cooperativeMotivatedUnderstanding of safeguarding adults and childrenKnowledge of and ability to work to key policies and proceduresProblem solver with the ability to process information accurately and effectively, interpreting data as requiredGood organisational skillsChaperone procedureDemonstrate personal accountability, emotional resilience and ability to work well under pressureDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr