Junior Global Sales Support Coordinator

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.
With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada and China.
Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

OVERVIEW OF THE JOB

The role of Sales Support Coordinator is to provide a fast, efficient and welcoming service for all customers, both internal and external, and to assist and support students and agents through the student application process. Owning all pre-arrival communication with our customers, the post holder must demonstrate excellent levels of customer service, an administrative skillset, and must be able to forge strong relationships with colleagues based in all of our centres to ensure effective communication at all stages of the student's application journey. This is a full time role based in Brazil.

MAIN RESPONSIBILITIES OF THE JOB

1. Be proactive in attitude, and be solution-oriented.
2. Have amazing attention to detail.
3. Provide the highest level of customer service for all customers, internal and external.
4. Process student applications from initial enquiry to arrival (or relevant stages within this), ensuring turn-around times within agreed standards of time and accuracy.
5. Carry out student conversion from application through to arrival using the follow up reports, promptly and effectively.
6. Maintain the accuracy and integrity of student records, both for Stafford House internal purposes and for external compliance purposes.
7. Prepare accurate and timely documents, including but not limited to confirmation letters, pre-arrival information and visa documents.
8. Maintain positive and constructive relations with colleagues, particularly in the centres.
9. Maintain a good working knowledge of the Stafford House software processes and database.

PERSON SPECIFICATION

Essential
Fluent in English.
Educated to A level or above.
Strong administrative skills, with the ability to manage a busy workload, to prioritise work and meet tight deadlines.
A high level of professionalism and excellent customer service skills.
Customer-focussed approach.
Strong written and oral communication skills.
Excellent attention to detail, cultural awareness and sensitivity.
Competent user of Microsoft Office package.
A team player who will provide support as required to other areas within the team.

Desirable
Spanish speaker.
Experience of student management databases and data handling.
Experience of working in a global business and/or education environment.
Experience of working in a language education environment.

Holidays and benefits
20 days per calendar year, excluding 10 public holidays. No holiday to be taken between May and July.

OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY
CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to safer recruitment pre-employment checks in line with KCSIE guidelines.