Assessment Administrator

2 weeks ago

York and North Yorkshire, United Kingdom ERGO Daum Direct General Insurance Co. Ltd. Full time

Assessment Administrator – 12 Month Contract Join to apply for the Assessment Administrator – 12 Month Contract role at ERGO Daum Direct General Insurance Co. Ltd. Location: Hybrid with occasional office attendance at our office in York. Salary: £22,932 annual salary (full-time, 35 hours per week). Contract: 12 months Fixed Term. Benefits Great pension plan (USS) Extra family leave benefits 31 days of holiday plus bank holidays Flexible working hours Hybrid working, with 1 day per week in the York office Responsibilities Support the data quality project under the direct guidance and supervision of the Assessment Delivery Lead to improve the overall quality of data on the Advance HE systems. Work with customers to ensure the information held on the Case Management system is accurate and up to date at all times. Provide excellent customer service for fellowship, accreditation, and awards services, supporting general queries/problems around accessing their data. Identify and filter queries relating to data records and historic claims for fellowship on the case management system. Support the assessment process by producing and maintaining accurate data records, reports, notes and actions, for the services to run effectively. Keep accurate records in our systems (D365 CRM, Monday.com) and help process financial tasks like invoices. Make sure all services are delivered cost‑effectively and to a high standard. Qualifications Strong customer service skills (confident handling queries and complaints). Experience in administration. Comfortable using databases/CRM systems and excellent computer skills using MS packages. Excellent written and verbal communication skills, with strong attention to detail. Highly organised and able to manage multiple tasks at once; can support a time‑limited project in meeting key deadlines. A team player who focuses on finding solutions and supporting others. Creative and open to new ideas. About Advance HE Our mission is to help build trust and confidence in higher education. We aim to tackle inequalities and support education that meets the changing needs of students and society. We work with people, institutions, and partners all over the world to share knowledge, understand challenges, and deliver effective solutions. Our people – and the people we work with – are what make us who we are. How to Apply If you have the skills and experience we're looking for, please click APPLY to complete your application on our website. Advance HE is committed to providing equal opportunities for everyone, no matter their background. No agencies, please. #J-18808-Ljbffr

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