Sr Manager, Northeast Service Operations
2 weeks ago
Sr Manager, Northeast Service OperationsJoin to apply for the Sr Manager, Northeast Service Operations role at Otis Elevator Co.Location: OT516: NPW - Landover, MD 5000 Philadelphia Way, Lanham, MD, 20706 USADate Posted: 2025-09-24Country: United States of AmericaWhat you will doThe Senior Manager, Service Operations for the Northeast Operating Area provides direction, support, and leadership for Service field operations. On a typical day you will:Drive field efficiency and quality improvements to meet labor and material margin plansMeet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherenceOtis ONE – meet or exceed installation plans; keep Otis ONE unplugged unitsLead O hour initiatives for territoryWork with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix; transition vehicles to hybrid or electric to reduce greenhouse gas emissionsProvide on-going training, development, and leadership to the Maintenance operations teamProvide technical direction to field operations staff and participate in large bidsResponsible for the quality of service in designated territoryInvestigate and resolve all critical customer issues with the use of Otis and non-Otis productsReport and present on recommendations for all product designs and performance requirementsMonitor field tests as well as first inspection and data reportsConsult with service supervisors, mechanics and adjusters regarding problems encountered with product performanceProactively aid the region in regard to malfunctioning equipmentAssess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframeDrive a safety culture throughout territory through communication, discipline, recognition and trainingWhat you will need to be successfulHigh school diploma or equivalent required; bachelor’s degree preferred5+ years elevator industry experience requiredManagement experience requiredAbility to work in a highly team-oriented and dynamic environmentStrong written and verbal communication skills to effectively develop expectations and relationships with internal and external customersSelf-motivated and able to manage many simultaneous projects and responsibilitiesComfortable in a technical environment utilizing Microsoft-based softwareStrong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skillsWhat’s In it For Me / BenefitsYou will receive a long-term employment contract with the world market leader in a crisis-proof industry, plus remuneration in accordance with local standards. Otis currently provides the following benefits:401(k) plan with company match and automatic retirement contributionComprehensive medical, prescription drug, dental and vision coverage for colleagues and dependentsThree weeks paid vacation and paid company holidaysPaid sick leave, employee assistance and wellness programsLife insurance and disability coverageVoluntary benefits (legal, pet, home, auto)Birth/adoption and parental leave benefits; adoption assistanceTuition reimbursementPeer recognition and service anniversary awards, and spot performance bonus opportunitiesOtis is the world’s leading elevator and escalator manufacturer, installer, and service company with a global presence and diverse career opportunities. Otis is an Equal Opportunity Employer. See privacy policy and terms for more information. #J-18808-Ljbffr
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Sr Associate, Business Development
5 days ago
Andover, Hampshire, United Kingdom Otis Elevator Co. Full time £40,000 - £80,000 per yearDate Posted: Country:United States of AmericaLocation:OT516: NPW - Landover, MD 5000 Philadelphia Way, Lanham, MD, 20706 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis Elevator Company is searching for a highly motivated and results-driven Sr. Associate,...
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