Customer Solutions Specialist

Customer Solutions Specialist (Geotechnical Engineer) At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand. Role The role of Customer Solution Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism. The role sits within the regional Customer Solutions team. The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution‑sale‑based technology market. They must be ‘customer facing’ – able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client’s existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to “join the dots” between technology and the business benefit; recommend optimal solution designs whilst managing the customer’s expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in-person and web‑delivered demonstrations and training of the full ecosystem of our products and services. The role will require the candidate to become proficient across multiple solutions in the Seequent suite, to be able to support across multiple segments in time, thus providing a true generalist technical sales /SME capability to the go‑to‑market (GTM) teams. Being hands‑on, task‑oriented and customer focused, this role is responsible for providing well‑rounded technical assistance backed up by great product knowledge, quick response times, analysis, problem‑solving and solution finding. Business acumen and the ability to support further growth in customer accounts is a core aspect of this role. Significant travel can be expected to ensure we retain a strong market orientation. This role is a key part of leveraging our fast‑expanding footprint in our growing region and an opportunity to be part of a great team, in a great company, with a great purpose. Our expectations of you Product Knowledge Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, OpenGround, GeoStudio, PLAXIS and other products or solutions as required; Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business; Develop and share their own technical expertise to provide advisory support to customers, colleagues and peers, enabling them to be successful in meeting their objectives. Professional Capabilities Demonstrated ability to question, listen and analyse to establish the current and desired picture; Provide solutions appropriate to the client’s needs and to improve their business results; Be responsive to customer technical queries providing timely and professional support; Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers; Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers; Market development – setting up demonstrations, webinars and supplying product information to prospective customers; Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline. Marketing and Business Goals Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions; Assist, facilitate and support all product upgrades, new releases and new products. Skills, knowledge and competencies required to be great at this role Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry; Tertiary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely‑related discipline; Operational experience in civil or environmental engineering infrastructure construction projects an advantage; Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage; Experience in Finite Element Analysis (FEA), Finite Element Modelling (FEM), Numerical Modelling; Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru; Relationship building abilities; Demonstrated ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc during pre‑sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility; Demonstrated ability to confidently provide pre‑sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements; Keep sales teams and management updated proactively on progress of all solutions, pre‑sales, and post‑sales; Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings; Confident oral and written communication skills in English (other European Languages – Italian, German would be advantageous). Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don’t meet every requirement. Please don’t count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we’re excited to see what you can bring to our team Benefits of being a Seequenteer and why you’ll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist. If this posting gets you excited about joining Seequent please apply now For more information about everything Seequent, please visit Seequent.com. How to apply If this sounds like the role for you, apply today with a covering letter and CV. #J-18808-Ljbffr