Furniture Delivery Service Manager

Furniture Delivery Service Manager Employer: Rainbows Hospice for Children and Young People, Lark Rise, Loughborough, LE11 2HS Location: Rainbows Hospice, Lark Rise, Loughborough, LE11 2HS Job Summary: Are you experienced in managing furniture deliveries and looking for your next exciting challenge? Do you enjoy working in a team, solving problems, and making a real difference in your community? If so, we want to hear from you This role will oversee the collection and delivery of donated furniture and stock from customer homes and local businesses to support our new Rainbows Furniture, Fashion and Donation Store in Shepshed. Main Duties: Plan and organise collection and delivery schedules. Professionally deliver and collect furniture and stock. Line‑manage the Furniture Delivery Assistants and volunteers. Generate stock through social media, adhering to Rainbows brand and values. Collect and distribute corporate stock to retail locations. Arrange van servicing and maintenance. Report incidents and damage promptly. Assess furniture condition and communicate with customers accordingly. Promote and process Gift Aid donations. Ensure correct loading and delivery of stock. Assist with moving and displaying furniture to maximise sales. Provide store cover during management absences. Drive vehicles safely and professionally. Engage with and promote the store within the local community. Maintain the van clean and tidy. Perform PAT testing and furniture assembly as required. Support daily operations as needed. Essential Requirements Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore. The ability to recruit, train and motivate volunteers. Able to manage logistics of delivery service. Good administrative and organisational skills with the ability to monitor and analyse delivery service. Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks. Effective communication skills (verbal and written). Excellent interpersonal skills. Self‑motivated and able to work independently but flexibly as part of a team. Good problem‑solving and decision‑making skills. Able to implement agreed policies and procedures and ensure compliance. Good attention to detail. Basic level of computer literacy. Ability to prioritise and deal with conflicting work demands. Driving licence. Experience of driving a commercial van. Physically fit and able to carry large bulky items (manual handling training required). Desirable Requirements Previous experience in a retail environment. Experience of carrying and lifting furniture. Experience of managing a customer‑facing delivery service. Experience of managing a team. Experience of commercial van management. Benefits Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday plus bank holiday allowance (bank holidays expected to be worked). Contributory pension scheme or Salary Sacrifice Pension Scheme. Free access to an employee assistance programme and wellbeing support. Access to Mental Health First Aiders. Unofficial benefits: fun events, all staff away days, guest visitors. Salary: £24,095 per yearContract: PermanentWorking pattern: Full‑time (37.5 hours per week, rota basis) Reference number: RAI1156124 This role is subject to a Basic DBS check and comprehensive pre‑employment screening, including employment referencing covering the past five years. We reserve the right to close the advert early if we receive a high volume of suitable applications. Please apply as soon as possible to avoid disappointment. Contact for further information: Ben Wright, Retail Area Manager. Please email the Recruitment Team if you require an alternative method of applying or wish to discuss reasonable adjustments. #J-18808-Ljbffr