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Customer Service Advisor

2 weeks ago

Guildford, Surrey, United Kingdom FMG Repair Services Limited Full time

If you would like to apply to other positions at FMG Repair Services, please return to our Careers Page.

Customer Service Advisor

Reference: MAR20253891

Expiry date: 10:34, Fri, 11th Apr 2025

Location: Guildford

Benefits: superb

Customer Service Advisor

This is an exciting opportunity to join our amazing team as a Customer Service Advisor in the UK's leading Accident and Collision Repair specialists in our Guildford branch. We are a large, increasingly busy site and therefore expanding the current team.

Salary up to £30,621.00 per annum, depending on skills and experience, with bonus and company benefits.

As a Customer Service Advisor, you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. An important aspect of the role is to prepare job cards and files as necessary, all the while maintaining an efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and, on completion of the job, collect payment, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.

Our Bodyshop in Guildford is fast-paced and exciting with lots of opportunity to make an incredible difference. The most important part of your job is to ensure complete customer satisfaction. It's your job to liaise between the customer, the Bodyshop, and any 3rd parties to ensure each and every customer has a first-class service. You will be working with other colleagues in the Bodyshop as well as across other functional areas. If you can provide an excellent customer-facing experience, we want to speak to you.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there's much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include:

  1. fantastic bonus schemes
  2. free life assurance
  3. well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
  4. discounted, flexible Gym memberships
  5. exclusive employee vehicle-leasing schemes
  6. pension & save-as-you-earn share scheme
  7. Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
  8. We're a key part of one of the UK's largest Automotive PLCs, Redde Northgate - few other businesses can offer you the volume, variety, and long-term security as us;
  9. We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group;
  10. We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

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