Customer Service Supervisor

Join to apply for the Customer Service Supervisor role at Euro Car Parts Ltd. Job Overview Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first‑class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you're a natural leader with a passion for people and performance, this is your chance to make a real impact. What We Offer Competitive Salary – We regularly review our salaries to keep your earnings competitive. Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work‑life balance with plenty of time off to recharge. Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe. Life Assurance for Peace of Mind – Providing financial security for you and your loved ones. 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it. Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs. Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits. Cycle to Work Scheme – Save money while staying active with tax‑free bike purchases. Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products. Key Responsibilities Responsible for retail operations, resources, and customer service within the branch, including line‑management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi‑skilled team. Holding regular colleague reviews to strengthen colleague engagement and support development, educating, reviewing, and briefing on the importance of a safety‑first culture. Delivering a structured daily briefing to ensure all colleagues are working to deliver balanced performance across key business metrics and KPI measures in line with business goals and objectives. Ensuring all areas of the retail counter always conform to health and safety legislation and branch standards to maintain balanced performance and achieve operational excellence. Ensuring the branch is operationally efficient to deliver a safety‑first culture at all times and ensuring all retail colleagues complete the relevant E‑learning modules. Leading a retail team with a customer‑first attitude, prompting a customer‑focused mindset within the branch to ensure that customer service is at the heart of everything. Adhering to the returns, credits, and warranty processes, thereby enhancing customer experience and creating frictionless processes. Maintaining shelf availability through accurate completion of stock movement processes. Delivering a customer‑first service through efficient pick‑to‑manifest times and achieving all service level agreements (SLAs). Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity. Minimising customer effort by ensuring a robust Click‑Collect process is in place and adhered to. Ensuring the branch is set up for growth through best‑in‑class retail stores, outstanding stock management and exceptional SLAs. Ensuring retail operations are compliant with the financial audit. Skills and Experience Great communication skills, demonstrating the ability to develop customer relationships and drive customer connectivity. High levels of focus, energy, and drive. Always delivering best‑in‑class service to establish customer experience excellence. Flexibility to adapt day‑to‑day tasks to best support the branch with strategic thinking. Why Work for LKQ People First: We value our employees just as much as our customers. Work‑Life Balance: Flexible working options to support your lifestyle. Career Growth: Genuine opportunities for progression in a thriving industry. Passion for Excellence: Join a team dedicated to being the best at what we do. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Motor Vehicle Manufacturing #J-18808-Ljbffr