Customer Service Professional
5 days ago
Customer Service Professional (Asset Finance)
Location: SL2 4JS, Stoke Poges (Hybrid: 2 days per week in the office, usually Wednesday & Thursday)
Contract: Full-time, 6 Months
About the Role
Randstad Sourceright are recruiting on behalf of a leading Asset Finance Company (SFS) for an enthusiastic and service-focused Customer Service Professional.
You will be a key member of a supportive Operations Team, dedicated to providing an unrivalled, outstanding service to all internal and external customers. This high-volume role involves managing complex financial agreement queries and providing frontline support via telephone, letter, and email, actively embodying the company values: Responsible, Excellent & Innovative.
Key Responsibilities
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Customer Communication: Effectively liaise with internal and external customers via telephone, letter, and e-mail to respond to high volumes of queries and requests in an accurate and timely manner.
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Financial Administration: Process transfer requests, financial amendments, and refund requests on customer contracts within regulatory and industry time-scales.
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Record Management: Ensure all customer records within the CRM system are kept accurate and up to date, demonstrating a high level of attention to detail.
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Revenue & Compliance: Maximise upon revenue opportunities (e.g., capturing sales-leads, collecting transfer/admin fees), effectively dealing with potential debt issues, and working strictly to industry and regulatory guidelines (FOS, FCA, FLA).
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Team Support: Pro-actively support other team members, including taking switchboard and customer calls, sharing workloads during peak periods, and contributing to a positive team environment.
About You (Essential Requirements)
You will be a highly motivated individual with a proven ability to deliver exceptional service in a fast-paced environment:
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Experience: Proven track record in offering exceptional service to customers (internal and external) via telephone and in writing.
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Communication: Excellent verbal and written communication skills, with a professional telephone manner.
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Skills: Good organisational and time management skills, with the ability to manage multiple tasks and prioritise workloads effectively.
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IT Proficiency: Strong computer literacy, including experience using Microsoft Office packages.
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Background: Experience working within a dedicated Customer Services team.
Desirable
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Experience in a Financial Services background, particularly Asset Finance, and/or a business-to-business (B2B) environment.
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Knowledge of regulatory bodies such as FOS, FCA, and FLA.
What We Offer
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Culture: A friendly, helpful, and engaging team culture that takes pride in being supportive and values employee development and training.
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Work Arrangement: A supportive hybrid work model, requiring only 2 days per week in the office (Stoke Poges).
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Development: A supportive environment with investment in your ongoing professional development.
Apply Now
If you are an experienced Customer Service professional looking for an engaging and challenging role within a leading financial services company, apply today
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply
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