Band 4 Support Officer

2 weeks ago

Belfast, United Kingdom Brook Street Full time

Job Title: Administrative Officer - RQIA (Band 4) Location: Belfast City Centre Contract Type: Temporary ongoing Hours: Full time About the Role We are seeking an enthusiastic and highly organised Administrative Officer to join the Regulation and Quality Improvement Authority (RQIA) team. As part of our dedicated operational support function, you will play a key role in delivering excellent service to the public and supporting our inspection and governance activities. Key Responsibilities Respond to incoming calls, recording and storing information accurately within RQIA systems. Provide timely and accurate guidance to address caller needs and maintain high standards of customer service. Share information and direct requests to the appropriate teams within RQIA. Identify and elevate any concerns, safeguarding issues, or risks related to services inspected by RQIA. Create and maintain staff rotas, manage absences, and ensure adequate cover across teams, escalating gaps as required. Manage team mailboxes, triage calls, voicemails, and emails efficiently. Support recruitment, induction, and coordination of the Inspection Support Volunteer Programme in line with policy. Provide administrative and meeting support to the Office of the Chair and Chief Executive, ensuring timely completion of follow-up actions. About You? You will have excellent communication and organisational skills, be confident using a range of IT systems, and work well both independently and as part of a team. Experience in a busy administrative or customer‑facing environment is essential, along with a strong commitment to upholding RQIA's values of collaboration, respect, and integrity. Why Join Us? Working with RQIA means joining a team dedicated to improving safety, quality, and experience across health and social care. In return, you’ll benefit from professional development opportunities, flexible working arrangements, and the chance to make a meaningful difference every day. Apply now to be part of an organisation that values professionalism, compassion, and continuous improvement. For further information please send CV. Brook Street NMR is acting as an Employment Business in relation to this vacancy. #J-18808-Ljbffr

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