Credit Controller

Join to apply for the Credit Controller - Finance Operations role at Hill Dickinson LLP. Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non‑contentious advisory and transactional work, to all forms of commercial litigation. Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a broad range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services. Job role: Credit Controller Hours: Monday to Friday, 09:00 – 17:00 (35 hours per week). We are happy to discuss flexible working. Hill Dickinson is proud to be named a Top Ten Employer for Working Families 2024 and welcomes flexible working opportunities to help you balance work and home life. Team: Credit Control – Finance Operations Location: Liverpool Benefits Annual leave starting at 25 days Annual bonus scheme Birthday privilege day and Christmas shutdown Holiday buy, sell and carryover scheme 2 charity volunteering or pro‑bono days Optional private medical insurance via BUPA Annual fitness allowance Flexible pension scheme ISA saving scheme and independent financial advice Electric or hybrid vehicle lease scheme Medicash EAP with access to counselling Enhanced family leave policies Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing Access to 10 days fully subsidised emergency or back‑up care per year via Bright Horizons Life assurance Group income protection Annual travel season ticket loan Hybrid working and dress for your day policy Bespoke training and development opportunities Financial contribution towards home working equipment Role Overview We are seeking to recruit an experienced and proactive Credit Controller to support the Credit Control Manager in ensuring timely collection of outstanding debts and maintaining strong relationships with clients and other stakeholders. This role reports to the Credit Control Manager and its primary function is to maximise cash collections whilst minimising the level of debts and write‑offs across the firm. It offers the opportunity to work with a varied portfolio of clients and to tackle different challenges on a day‑to‑day basis. You will work closely with the Senior Finance Business Partners and Fee Earners and build strong working relationships with the credit control team, within finance and the wider firm, and with our clients. You will be a key supporter in communicating our expectations to pay internally and externally, and you will be part of a dynamic, target‑focused group of credit controllers. Flexibility, proactivity and an unwavering focus on team targets are essential. Key Responsibilities Proactively manage a portfolio of customer accounts to ensure timely payment of invoices Exceed personal cash collection target every month Monitor and chase overdue payments, primarily via phone Resolve customer queries and disputes efficiently, escalating promptly Proactively build trusting relationships with internal and external clients Adapt your approach to each client as required to maximise cash collection Maintain accurate records of all credit control activity Manage your portfolio of clients effectively and efficiently using ABCD reporting Work together and flexibly as a team to ensure all cash collection targets are met, supporting the need to re‑direct resources to challenging areas Support month‑end and year‑end financial processes as required Help with additional projects as and when required What Are We Looking For Proven experience in a credit control role Strong communication and relationship skills High level of accuracy and attention to detail Ability to work independently and manage time effectively Proficient in Microsoft Office, particularly Excel Strong organisational and problem‑solving skills Flexible and proactive individual with a positive attitude to change It would be beneficial for you to have the following Professional qualification in credit management (e.g., CICM) is highly desirable Equality, Diversity and Inclusion Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief. We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths. Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx. Disability Support We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process. At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx. All successful candidates will be subject to our standard pre‑employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks. Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible. #J-18808-Ljbffr