Customer Care Administrator

7 days ago

Farnworth, United Kingdom Career Makers Full time

CareerMakers Recruitment is currently looking for a Customer Care Team Member on behalf of our client based in Bolton, BL4 area. Responsibilities: Handle inbound calls and emails promptly and professionally; log all interactions and outcomes. Resolve day-to-day customer queries, issues and service changes, escalating only when needed. Create, update and maintain customer records, service agreements and job details in our systems with high accuracy. Coordinate bookings and changes with Operations and Transport; keep customers informed of ETAs and any delays. Set up and manage sub-contracted services as requested, ensuring details are captured correctly and systems reflect live status. Monitor the accuracy of data related to customer services, logistics and subcontractors; fix errors and flag patterns. Liaise with customers, suppliers and internal teams to ensure clear, consistent communication and great service standards. Follow agreed processes and contribute suggestions to improve how we work. Provide clear feedback and customer insights to the Sales team to support retention and growth. Represent the company positively at all times, living our values in every interaction. Be the helpful, reliable voice our customers count on. Work cooperatively within the team; step in to support colleagues during busy periods. Maintain a calm, solutions-focused approach and close the loop with customers. Show respect to colleagues and clients; protect customer data and confidentiality. Take ownership for data quality. Skills: Excellent communication skills, both spoken and written. Adept at IT software used in Customer Service functions. The ability to process customer requests swiftly, maintaining accuracy. Be a problem-solver who can handle customer queries and knows when to elevate issues. Knowledge of customer service principles. Good communication skills and strong telephone manner. Good attention to detail. Schedule: Open 08 : 00am to 17 : 00pm (Monday to Friday) Your shift pattern will be identified during the recruitment process Payrate: Negotiable depending on experience #J-18808-Ljbffr

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