Customer Experience Specialist

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers. Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities. Responsibilities Support customers with queries through inbound telephone calls, emails or our live webchat facility Complete an average of 25‑30 customer calls per day Provide a great and memorable customer experience Understand regulatory requirements and remain compliant Continue to develop knowledge Qualifications Experience delivering an outstanding customer experience Experience working in a target environment A high level of resilience communicating with customers Preferable previous call center experience Additional Details Start date - 19th January with face‑to‑face interviews during December All roles will begin with initial 6‑week classroom‑based training running from 09:00 AM - 05:30 PM at our office in NG2. Following completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday) Rotational shift pattern Monday - Saturday (8:00 am/7:15 pm) Internal Grade: G Job Details Seniority level: Entry level Employment type: Full‑time Job function: Customer Service Industries: Administrative and Support Services Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. How to Apply Find out what it’s like to work for Experian by clicking here #J-18808-Ljbffr