Service Coordinator
1 week ago
About the RoleAre you ready to take ownership of coordinating and supporting service operations within a busy and customer-focused environment? As a Service Coordinator, you will play a central role in planning, scheduling, and delivering service work, while ensuring communication flows smoothly between customers, technicians and suppliers. If you enjoy problem-solving, staying organised and supporting successful outcomes, this could be the role for you.What’s in it for you?25 Days holidays + bank holidaysCompany pension schemeMonday to Friday (Earlier finish Friday’s)Supportive, friendly team cultureOpportunities for professional development and progressionKey ResponsibilitiesRespond to enquiries and follow internal communication standards within the service planning systemCoordinate and schedule service activities at the local stationPlan service delivery, including assigning resources and preparing job instructionsProcess documentation promptly to ensure accurate and timely customer invoicingHandle complaints and manage Non-Conformance Reports (NCRs)Support service quotation processes and receive customer requestsArrange transport and logistics (including barges/cranes where required)Communicate with customers, suppliers, ports and subcontractorsEnsure accurate transportation and service-related documentation is issuedMaintain capacity planning calendar, equipment availability, SOA stock and workspaceEnsure spare parts are sourced and ready prior to service executionSupport technicians during service work and ensure manuals and checklists are availableMonitor and close all relevant work and service ordersCreate and process invoices in SAP (including annual S30 invoicing)Issue service reports and certificates immediately after job completionStreamline communication and operational processesIdentify improvement opportunities and support solution developmentAbout YouCustomer-focused with excellent communication skills (verbal and written)Strong organisational, coordination and follow-up skillsTechnical understanding of service or maintenance environments is beneficialReliable team player with a proactive and positive attitudeAble to work professionally and uphold company valuesAdditional InformationSeniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Administrative and Accounting/AuditingIndustries: Transportation, Logistics, Supply Chain and StorageTo Apply ContactJasmine WilliamsCommercial Manager0151 209 2050jasmine.williams@aspion.co.ukAt Aspion, our core values are built around transparency, innovation, passion, and collaboration. We are committed to open communication and protecting your privacy. Our policies have been updated in line with the latest General Data Protection Regulation laws – you can view them on our website. #J-18808-Ljbffr
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