Customer Experience Specialist
1 week ago
At Farewill, we help people navigate some of life's most challenging moments with kindness, expertise, and care. Now part of Dignity Funerals, we're continuing our mission to make after‑life services simpler, more affordable, and accessible for everyone. As a Customer Experience Specialist, you'll be the face of Farewill, delivering exceptional service over phone and email—helping customers with their wills, funerals and estate administration. If you're a compassionate problem‑solver with a passion for helping others, we'd love to hear from you. Responsibilities Providing friendly, confident support over phone and email, ensuring a smooth customer journey. Becoming an expert in our services, from will‑writing to funeral planning, and helping customers navigate their options. Reviewing wills to ensure they accurately reflect customers' wishes. Triaging issues independently and escalating where needed. Identifying opportunities to improve processes and make our services even better. Qualifications Passionate about customer service – you know what makes a great customer experience and love delivering it. Problem‑solving mindset – you enjoy cracking challenges and getting the details right. Strong communicator – you can explain complex information simply and clearly. Empathetic and caring – friends and colleagues describe you as someone who genuinely wants to help others. Has experience in a fast‑paced customer‑facing role, ideally in a startup, funerals, healthcare, or charities, although not essential. Adaptable and flexible, happy to support other areas of the business when needed. Tech‑savvy – understands systems quickly and has some experience with Zendesk, Aircall, or similar tools (this is not essential). We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end‑of‑life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care. Here to help, whenever you need. Benefits Annual salary of £30,000. 25 Days Holiday + Bank Holidays. BUPA Private Healthcare (Self). X2 Life Assurance. Pension Scheme. Hybrid flexible working. Access to our internal colleague development schemes. Why Join Us We are committed to transforming the way people plan for the future. We believe that writing a will should be a simple, stress‑free process, and our team is at the heart of delivering this vision. By joining us, you'll be part of a progressive, customer‑focused company that values innovation, expertise, and empathy. What are the next steps? #J-18808-Ljbffr
-
Taplow, United Kingdom Informatica Full timeWe are looking for a Data Governance and Quality Sales Specialist to join our team in Maidenhead, United Kingdom. You will report into our Data Platform Sales Leader working with a global team of Sales Specialists. This is the right time and place for Account Executives with knowledge of data integration technology, master data management and process...
-
MDM Sales Specialist
2 weeks ago
Taplow, United Kingdom Informatica Full timeWe're looking for a Sales Specialist with expertise in selling complex software solutions in MDM and PIM, to join our Specialist Sales team based in Maidenhead, UK. This is a hybrid role covering the UK & Ireland, focused on developing new business and supporting sales teams in existing accounts. You will report to the Sales Manager, Specialist Sales....
-
Compassionate CX Specialist — Wills
1 week ago
Taplow, United Kingdom Dignity Plc Full timeA leading UK funeral services provider is seeking a Customer Experience Specialist to deliver exceptional service via phone and email. The ideal candidate will possess a strong customer service mindset and problem-solving abilities, with a passion for helping others. This role offers a salary of £30,000, hybrid working options, and comprehensive benefits,...
-
EMEA Payroll Specialist
5 days ago
Taplow, United Kingdom Dynatrace LLC Full timeEMEA Payroll Specialist - Hybrid (Cloudpay) Posted: 01/12/25 Recruiter: Dynatrace LLC Reference: 3037772783 Type: Permanent Salary: £45,000 - £60,000 Annual Location: Maidenhead, Berkshire A leading software company in Maidenhead is seeking an EMEA Sr. Payroll Specialist to ensure accurate payroll operations across various EMEA locations. The ideal...
-
Senior EMEA Payroll Specialist — Hybrid
5 days ago
Taplow, United Kingdom Dynatrace LLC Full timeA leading software company is seeking an EMEA Payroll Specialist to ensure accurate payroll operations across various EMEA locations. The ideal candidate will have experience processing payroll in outsourced environments and must exhibit strong attention to detail and organizational skills. This hybrid role requires effective collaboration with diverse teams...
-
Customer Service Assistant
2 weeks ago
Taplow, United Kingdom REL Field Marketing Full timeWhat's the role about?: **Customer Service Assistant** **Alcohol and Food Sampler** **Get a Taste of Something New - Join our Brand Ambassador Team!** **Package**: £14.34/hour (includes holiday pay) + performance-based incentives **Contract**: Zero Hours **Days**: Thursdays to Sundays **Shifts**: 10:30am - 3:30pm or 12 - 5pm **Location**: Taplow Are...
-
Ecommerce - Customer Services Agent
2 weeks ago
Taplow, United Kingdom Eurocell Plc Full timeAre you passionate about delivering exceptional customer service? We are seeking a Customer Services Agent to join a retail-focused team in Maidenhead, helping to enhance the customer experience through efficient and professional support., ECommerce Customer Service Executive, Maidenhead: The hiring company is a well-established organisation in the retail...
-
Customer Support Engineer
2 weeks ago
Taplow, United Kingdom Avanti Full timeI am working with a successful global software company based in Maidenhead who has an exciting opportunity for a Customer Support Engineer to join their talented team. Our client creates industry leading visualization platforms for multiple companies whichhelp run their businesses successfully. To be Successful you will have: - 3+ years’ experience...
-
Taplow, United Kingdom Informatica Full timeA leading cloud data management company is seeking a Sales Specialist to drive business development in the UK and Ireland. The role involves navigating complex enterprise MDM sales cycles, collaborating with various teams, and engaging with high-level executives. Ideal candidates should possess at least 7 years of enterprise software sales experience, strong...
-
Sales Representative/customer Service
1 week ago
Taplow, United Kingdom Hunt Marketing Group LTD Full time**Immediate Start ** sales assistant/customer service representatives no experience necessary full training provided Are you looking for an opportunity with a flexible work schedule? Work in a more fun and sociable environment? Learning new skills that can be useful for your future career ? Are you tired of working hard and still earning the same as your...
