Print Account Manager

As Account Manager at ITG, you will take on the crucial responsibility of providing an outstanding service to one of ITG's largest and most exciting clients. You'll play a pivotal role in delivering exceptional client service and operational excellence. In this dynamic position, you'll build and nurture relationships with key stakeholders, ensuring projects are delivered flawlessly, on time, and within agreed SLAs. You'll take ownership of BAU tasks, manage end-to-end print enquiries, and lead on accurate reporting and data-driven insights that shape campaign success. With a focus on training and team development, you'll help us stay agile through peaks and troughs, while championing best practice and driving continuous improvement. If delivering outstanding service and building strong partnerships is second nature to you, this is your opportunity to make an impact. Strategic Responsibilities Build and maintain positive working relationships with key stakeholders / decision makers to ensure ITG delivers the best service. Professional adherence of all internal processes and best practice to ensure every project is produced impeccably, is right first time, every time and is always on-time. Respond to all client requirements within the designated SLA frameworks. Accurately maintain account activity status reports to formulate meaningful monthly packs to be able to present to both the client and to ITG to monitor account performance and client priorities. Operational Responsibilities Proactive managing of all BAU related tasks, keeping accurate information to date & timely communicated with internal & external stakeholders. Manage end-to-end print enquiries including pulling the reports from MC/ RFQ/Quote and supplier management. Train and develop capabilities across the team to ensure we're set up to manage peaks and troughs of workload / manage absence and holidays. Ensure source data, wherever it originates is updated in timely manner to ensure its use is captured. Provide the AD, Snr AM with weekly / monthly or ad hoc reporting as required and lead in the formatting / presenting of this data ensuring it's fit for purpose for Costa. Actively support on CSC tickets for both print & digital as well as IMB screen configuration requests. Experience in working with data, and reporting is required for this role - our campaigns, and store segmentation, are driven by a range of data formats shared by the client. Delivering amazing client services and building relationships should be part of your DNA. Monthly Employee Awards - Employee of the Month programme with £250 bonus. Raising money for charity including a paid Volunteer Day - we're all about giving back… and having lots of fun in the process. Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life. Qualifications Understanding of hospitality POS and menu landscape. A service minded approach with proven customer management skills. Experience of working with a platform tool. Experience of creative / art working / print processes / digital content in a retail environment advantageous. Second-to-none project management & organisational skills - you will be operating in an environment of ever-changing priorities and you will be responsible for end-to-end management of the projects you are managing. Good problem-solving skills, especially under pressure. Strong written, oral, and interpersonal skills. Experience of POS and digital content management within a retail/FMCG/hospitality business. Highly numerate and commercially aware. Computer literate with good knowledge of excel. Benefits 25 days' holiday + bank holidays. Annual Wellbeing Day. Pension Scheme. Corporate Medical. Smart Working Options – up to 40% of working week from home. Online community platform with daily deals and discounts. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together. #J-18808-Ljbffr