Resident Involvement Officer

5 days ago

Saint Budeaux, United Kingdom Michael Page Full time

Co-ordinate, facilitate and deliver resident involvement activities for the region including support of resident-led scrutiny of services

Client Details

The organisation is a respected entity within the not-for-profit sector, known for its focus on community development and housing services. As a medium-sized organisation, it is committed to delivering impactful projects in the construction and housing space.

Description

· Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact

· Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events

· Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs

· Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement

· Drive forward the digital resident involvement agenda in line with the agreed strategy

· Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met

· Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities

· Support evidence gathering and verification of regional compliance with the regulatory framework

· Assist with the organising and delivery of resident engagement days, partnership days and conferences

· Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject

· Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions

Profile

· Highly effective communication skills - verbal, written and presentation

· Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures

· Good analytical skills with the ability to understand and translate performance data into 'easy to understand' format

· Excellent team player with an ability to work across different teams and at different levels

· Excellent organisational skills and an ability to work on own initiative

· Good level of general education with excellent written and verbal skills

· Good level of IT skills including Word, Excel and PowerPoint

· Flexible hours to facilitate non-standard meeting arrangements

· The ability to travel the region as required

Job Offer

Hourly pay rate of £21.37.
Temporary position offering flexibility and valuable experience in the not-for-profit sector.
Opportunity to make a positive impact on the local community in Plymouth.
Work within a supportive and professional team environment

  • Complaints/Resident Liaison Officer

    4 days ago

    Saint Leonards, United Kingdom Howells Solutions Limited Full time

    Job DescriptionComplaints/Resident Liaison Officer Full-Time, permanent positionBased in HastingsSalary: £30k + company van and fuel cardWe are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings.Duties:Customer Care and Dis-satisfaction...

  • Complaints/Resident Liaison Officer

    4 days ago

    Saint Leonards, United Kingdom Howells Solutions Full time

    Complaints/Resident Liaison Officer Full-Time, permanent positionBased in HastingsSalary: £30k + company van and fuel cardWe are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings.Duties:Customer Care and Dis-satisfaction...

  • Complaints/Resident Liaison Officer

    4 days ago

    Saint Leonards-on-sea, United Kingdom Howells Solutions Limited Full time

    Complaints/Resident Liaison Officer Full-Time, permanent position Based in Hastings Salary: £30k + company van and fuel card We are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings. Duties: Customer Care and Dis-satisfaction response...

  • Office Administrator

    2 days ago

    Saint Helier, United Kingdom Fisher Investments Full time

    The Opportunity: Office Administrators perform several tasks including reception duties, creating courier/shipping labels, sorting packages/documentation, coordinating office inventory, miscellaneous office tasks and assisting with inbound emails. You will report directly to the team manager and periodically, Office Administrators will also be involved with...

  • Community Enforcement Officer

    2 weeks ago

    Saint Helens, United Kingdom Building Careers UK Full time

    Senior Enforcement Officer - Safer Estates Location: St. Helens / Warrington / Liverpool Salary: £36,221 per annum Contract: 3-month fixed-term We are currently recruiting for an experienced and driven Senior Enforcement Officer to join the Safer Estates team within a respected housing organisation. This is a 6-month fixed-term role focused on managing...

  • Neighbourhood Officer

    2 weeks ago

    Saint Helens, United Kingdom Building Careers UK Full time

    Neighbourhood Officer Location: St Helens Salary: £34,064 per annum / £17.00 per hour (paye umbrella) Contract: Full-time / Temp About the Role We are looking for a proactive and organised Neighbourhood Officer to join our team in St Helens. In this key support role, you'll provide a wide range of clerical and administrative services to the Neighbourhood...

  • Tenant Liaison Officer

    2 weeks ago

    Saint Helens, United Kingdom Hays Construction and Property Full time

    We're thrilled to offer an exciting opportunity for a Tenant Liaison Officer to become part of a well-established construction company working on a dynamic social housing contract. This full-time role (40 hours/week) starts as a temporary position with strong potential to become permanent. You'll be based across Warrington and St Helens, with an initial...

  • Care Assistant

    2 weeks ago

    Saint Neots, United Kingdom Caremark Peterborough Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided *Job Summary* We are seeking a dedicated Care Assistant to join our team in providing compassionate care and support to individuals in a care home setting. The role involves assisting residents with daily activities, promoting their...

  • Activities Coordinator

    2 weeks ago

    Saint Peters, Kent, United Kingdom Discovery Care Group Full time £5,000 - £9,000 per year

    Job Brief:As an Activities Coordinator at Discovery Care, you will work closely with the home manager / deputy manager to organise both social and person-centred activities to meet the needs and requests of our residents, ensuring they receive the exceptional care and support that they so deserve.Responsibilities:• You will be responsible for liaising with...

  • Sheltered Housing Officer

    1 week ago

    Saint Agnes, United Kingdom Cornwall Housing Full time

    **About the role** This Independent Living Scheme Management Officer role will be based at our Enhanced Support Housing Scheme for Older people based in St Agnes. the role requires day to day running of the scheme, carrying out various health and safety checks and ensuring that the building is safe and secure. Officers are also responsible for working...