Food & Beverage Manager

Food & Beverage Manager - Luxury Hotel & Spa, Derry Permanent, full-time position (Ref 13221) £38-40k NEG DOE Housed within a beautifully restored landmark dating back to the 1800s, this award-winning luxury hotel offers a seamless blend of modern elegance and historic character. Guests are treated to stylish rooms, breathtaking views across the city, and a renowned spa experience that has become a destination in its own right. With exceptional staff, impeccable service, and guest feedback that consistently sets the bar, it has quickly become one of the North West's most sought-after places to stay. Already a formidable presence in the N.I. Hotel Industry this fabulous property is looking to add to their exceptional team in the coming weeks to set the bar for their offerings in 2026. They wish to appoint a suitably experienced Food & Beverage Manager to help deliver exceptional service, attention to detail, and lead a passionate, guest-focused team. About the Role Reporting to the Hotel Manager, you will lead the full Food & Beverage operation including Restaurant, Bar, Room Service, and associated teams. The role's primary objective is to maximise guest satisfaction and F&B profitability through effective people management, operational excellence, and strong commercial focus. You will manage - Bar & Restaurant Manager, Duty Manager and the full F&B team. Key Responsibilities Operational & Guest Experience Oversee efficient, courteous, high-quality service across the Restaurant, Bar and Lounge. Manage daily F&B operations, ensuring smooth service and a strong guest focus. Execute F&B marketing and sales strategies to achieve revenue goals. Support Room Service beverage orders and ensure prompt, accurate billing. Lead upselling initiatives, product knowledge training, and guest engagement activities. Ensure full menu knowledge across the team, including recipes, allergens, and pricing. Maintain impeccable standards of cleanliness, presentation and equipment maintenance. Monitor guest feedback weekly and implement improvements. Be visible in the Restaurant and Bar-greeting, seating, and engaging guests, including VIPs. Attend all operational meetings as required. Financial & Commercial Management Deliver on budget, forecast, GOP and revenue targets across Restaurant, Bar and Room Service. Support stock control, stocktakes, and investigate variances. Manage payroll budgets, cost control and minimise wastage. Prepare business plans and budgets with the Operations Manager. People Management Recruit, screen, interview and select F&B team members. Train, coach and develop staff to deliver "Yes I Can" service. Identify training needs and ensure consistency in service standards. Work with HR and Operations Managers on performance appraisals, employee relations, coaching, discipline and grievance processes. Motivate and challenge employees, encouraging teamwork and effective communication. Undertake Manager on Duty shifts as required. Health, Safety & Compliance Ensure compliance with all food safety, sanitation and alcohol regulations. Keep SOPs updated and ensure team training is in place. Enforce emergency, fire and security procedures. Maintain the highest standards of hygiene, presentation and conduct. Ensure cash and stock security at all times. Additional Duties Reduce guest complaints through proactive service delivery. Provide accurate forecasts to the Head Chef and Hotel Manager. Monitor market trends to keep the restaurant competitive. Assist with menu development, promotions and in-house selling strategies. Maintain working areas, equipment and materials in excellent condition. Support colleagues as needed and maintain flexibility for business needs. Experience & Qualifications (Preferred) At least 2 years of experience in: Supervising Restaurant management Bar management Hospitality Customer service General management #J-18808-Ljbffr