Customer Service Coordinator
1 week ago
This is a permanent position due to growth and business demands.
This role requires good administration and organisation skills, working days will be Monday to Friday 09:00 - 17:00.
The role will involve planning routes for drivers and engineers arrange collections and deliveries, speaking with customers to organise delivery/collection times.
This is great opportunity for a graduate who is looking to develop a career.
If you have a working background, experience and knowledge in Customer Service, Warehouse Administration, Planning, Production Planning or may be traffic planning there could be a lot of synergy with this role and skills that may be transferable. Training willbe provided.
The Role:
- Supporting the Manager in the day-to-day running of the department
- Liaising with external support services, such as agency drivers & office administrators to ensure that routes cover all collections
- Minimise the use of couriers in favour of our own logistics
- Liaising with customers to organise delivery/collection times
- Liaising with engineers and drivers daily to arrange collections and deliveries to and from sites.
- Assisting drivers with any queries they might have whilst out on the road
- Utilise the company CRM for liaising with engineers and colleagues (Training will be provided)
- Previous experience of working in a busy logistics environment is desirable
- Strong communication skills
- The ability to build strong working relationships with your customers
- A passion to deliver outstanding customer service
- A driving license would also be essential
- Knowledge of local geographical area is ideal, however not essential
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