Current jobs related to Patient Navigator - Bideford - Bideford Medical Centre

**Job Purpose**

To provide a focal point of contact between patients, all members of the practice team and outside agencies in a busy practice, whilst actively contributing to the achievement of practice objectives and ensuring relevant Care Quality Commission standards are maintained. Assisting Patient’s access to care by identifying critical resources and helping them navigate through health care services and systems.

**Dimensions**
The Patient Navigation Team is a subsection of the Reception Team, and each member is expected to work as part of the wider Practice Team to contribute and participate in the continuing high standards of the Surgery with the added ability to manage individual projects. The Patient Navigators are responsible to the Team Leads and should report any work-related problems or queries to them.

**Organisational Chart**

Partners

Practice Manager/ Deputy Practice Manager

Team Leads

Patient Navigator

**Main Tasks/Duties and Areas of Responsibility**

Management of Appointment System
- Carry out triage of appointment requests to enable access to the appropriate team member or organisation
- Offer accessible and appropriate healthcare to patients including referrals to external organisations
- Educate and inform patients about use of services
- Provide important interface between healthcare professionals and service users.
- Deal with problems and queries from patients, doctors, other staff, attached staff and other agencies
- Deal appropriately with messages both verbal and written
- Explain practice arrangements and formal requirements to patients, ensuring procedures are followed and completed
- Utilise the clinical system to ensure efficiency of the appointment system
- Promote patient services, including internet access to the practice
- Book appointments for clinicians based at the practice and those part of the Primary Care Network
- Monitor effectiveness of the system and report any problems or variations required

**Operation of the Telephone System**
- Receive and make calls as required.
- Divert calls as appropriate
- Take messages and record them according to the protocol; action as necessary
- Liaise with other organisations for information sharing and/or obtaining further information

**Computer**
- Ensure that the system is operational at the beginning of each day and closed down at the end of the day
- A willingness to develop and expand core knowledge on all aspects of IT through both in-house and external training

**Any other responsibilities/attributes considered appropriate to the post**
- Confidence in decision-making ability
- Ability to use own initiative
- Occasional opening of the premises and locking up, including activation and deactivation of the alarm system
- Attend receptionists’ and team meetings as well as other meetings whenever necessary, sometimes outside normal hours
- Adhere to security protocols
- Responsibility under the Health & Safety At Work Act 1974

**Confidentiality**

The code of Practice for safe guarding medical information as approved by the Medical Advisor Commission:
Patient information is generally held under legal and ethical obligations of confidentiality. Information provided in confidence should not be used or disclosed in a form that might identify a patient without his or her consent. There are a number of important exceptions to this rule but it applies in most circumstances.

Note: Rehabilitation of Offenders Act 1974:
In order to protect patients, the law specifically permits Health Authorities to

obtain relevant information about an applicant’s previous criminal

convictions (if any). You are therefore asked to reveal all such convictions

which you consider relevant to the applicant’s suitability for this post. Any

such information will be treated in the strictest confidence

**Communication and Working Relationships**
Develop and maintain effective working relationships with other Team members throughout the surgery.

Practice excellent communication skills with patients, staff and outside agencies showing empathy and understanding.

**Hours of work**

Extra hours of work:
Staff will be required to work additional hours to provide cover for annual leave, occasional study leave and unexpected absences. Extra cover can be taken as time in lieu or paid at the normal hourly rate.

Attendance at meetings and training sessions held throughout the year will be paid at your normal hourly rate if held outside your working hours.

Weekends and Bank holidays:
There may be occasions when staff will be required to work weekends and/or Bank Holidays; these will be paid at an enhanced rate.

**Salary**: From £19,553.62 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

COVID-19 considerations:
Staff are currently required to wear face masks when moving around the building.

Ability to commute/relocate:

- Bideford: reliably commute or