Customer Service

1 week ago


Fareham, United Kingdom Wild Recruitment Ltd Full time

**Customer Service Advisor**
**£21,000**
**Whiteley**
**Full Time**
- Interviews taking place now_
- 37.5 hours per week over 7 days - between the hours of 7am and 9pm_
- Benefits include free on site parking, quarterly performance bonus, health insurance, 25 days holiday, buy/sell holiday, birthday vouchers and more_

**Key Responsibilities**
- Create incoming incidents and service requests via phone, chat and web portal
- Create a trusting and highly positive rapport with all our customers
- Diagnose, document and resolve a wide range of incidents reported by stores, corporate users and lab staff
- Manage incidents, requests and projects through to completion with a high degree of ownership, quality and consistency
- Ensure customers are informed of progress on outstanding issues and requests
- Be actively involved in the development and improvement of Technology Customer Service Desk

**Skills and Experience**
- Proven Customer Service skills in a fast paced environment
- Demonstrable written and verbal communications skills
- Ability to communicate in non-technical user friendly language
- Good IT knowledge is an advantage
- Patient and resilient
- Problem solving skills

**Salary**: £20,500.00-£21,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Overtime

Supplemental pay types:

- Performance bonus

Work Location: One location


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