Property Consultant

2 weeks ago

North Berwick, United Kingdom Crabtree & Crabtree Full time

**Property Consultant Job Description**

**OVERVIEW**

The Property Consultant is instrumental in driving sales and ensuring that guests get the very best experience throughout the booking process, including the pivotal first impression of the Company. Reporting to the Operations Manager, the Property Consultant is responsible for guest and owner liaison in relation to enquiries and bookings. The Property Consultant is also responsible, along with the Property Team, for developing and maintaining new and existing owner relationships and maximising the performance of properties.

**KEY RESPONSIBILITIES AND OUTPUTS**

**Guest and owner liaison**:

- Assisting customers with booking enquiries, processing bookings and taking payments.
- Making amendments to bookings, dealing with booking transfers or cancellations.
- Assisting guests with pre-arrival queries, providing further information about properties and the local area to assist guests in planning their stay.
- Arranging additional services for guests including experiences, catering etc.
- Preparing bespoke enquiry proposals for high value, bespoke bookings.
- Working with the team to enhance the pre-holiday customer experience, to encourage guest retention.
- Ensuring that notes of all contact with guests are kept up to date for any changes made to the booking, special requests made and reminders for the team and owner.
- Ensuring that the above is carried out in a timely and friendly manner, reflecting the company’s brand values and tone of voice.
- Working alongside the Customer Service Consultants to support them during busy periods and when cover is required.

**Performance analysis and reporting**:

- Regularly monitoring the bookings grid and proactively flagging properties to the Property Team which are underperforming or have notable unlet periods.
- Preparing weekly, monthly, quarterly and annual sales performance figures.
- Keeping the Operations Manager and Property Team up to date with important developments relating to properties, owners and bookings, including last minute bookings and cancellations.
- Keeping records of cancelled bookings and any refunds made for management and financial purposes.

**CORE SKILLS**
- First class written and verbal communication and interpersonal skills.
- Excellent attention to detail.
- Strong time management and multi-tasking skills with the ability to organise and prioritise work load to achieve agreed deadlines.
- Solutions oriented, with intuitive problem solving and analytical abilities.
- Demonstrable ability to work independently as well as part of a team.
- Ability to multi-task in a fast-paced environment, adopting a flexible approach to meet the needs of the team and overall organisation.
- Self-motivated with plenty of initiative, who can be trusted to manage own workload and time.
- Excellent IT skills, ability to find way around new tools quickly and comfortably.
- A charismatic personality with a ‘can-do’ attitude, prepared to help in any way required in order to achieve Crabtree & Crabtree’s commercial objectives.

**OBJECTIVES**
- **Operational excellence - **ensure all enquiries, guest and owner queries receive a response within two hours (during office hours), leaving a clear inbox at the end of the day.
- **Administrative support to Senior Team -** compile weekly, monthly, quarterly reports assessing booking activity and overall commercial performance, identifying areas of success and proposing suggestions to address areas of concern, proactively liaising with the Property Team.
- **Knowledge sharing and effective teamworking** - continually share ideas with other members of the team and ensure that systems are always up to date.
- **Guest and owner experience - **enhance the Crabtree & Crabtree guest and owner experience by going above and beyond to ensure that guests get the best from their stay and owners receive the best possible service.
- **Attention to detail -** check all work, including guest and owner correspondence, copy, rates and performance figures, to ensure it is accurate.
- **Meeting commercial objectives -** work as a team to achieve Crabtree & Crabtree’s commercial objectives, including:

- Property performance (occupancy, income and booking numbers)
- Growth of portfolio
- Guest and owner satisfaction
- Overall portfolio performance

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location

  • Experienced Lettings Consultant

    7 days ago

    North West London, United Kingdom Complete Property Recruitment Full time

    **£20-25 Basic + Commission**: - **Car Allowance**: - **Training & Support** **Experienced Lettings Consultant is needed for this busy successful office in North West London.** **Lettings Consultant/Negotiating experience is essential for this role working with an established lettings division with a continual flow of valuable stock and excellent...

  • Lettings Negotiator/consultant

    7 days ago

    North West London, United Kingdom Complete Property Recruitment Full time

    **£25,000 + Commission**: - **Car/Car Allowance**: - **Training & Support** **Lettings Negotiator/Consultant is needed for this busy successful office in North West London.Experience is essential to work within the established division with a continual flow of valuable stock and excellent backing and support from experienced team members in and around...

  • Property Secretary

    1 week ago

    Wednesbury North, United Kingdom Lidl Full time

    Summary £23,500 up to £30,000 per annum - This isn’t an ordinary job. This is an extraordinary experience. As a professional secretary with the highest standards, you will be at the forefront of Lidl UK’s ambitious expansion plans in your region. Based within the Property Office you will make use of a range of talents, multi-tasking as you liaise...

  • Sales Consultant

    3 days ago

    North West England, United Kingdom AMR - Specialist Property Recruiters Full time

    Our client are currently looking for an outgoing and hardworking individual to join their growing sales team! This is a fantastic opportunity for someone who wants to further their career in the property industry and enjoys working as part of a driven, focused,and friendly team. **The Role**: - Qualifying and registering buyers - Building relationships...

  • Senior Property Administrator

    1 week ago

    North West England, United Kingdom Fame Recruitment Consultants Ltd Full time

    Property Administrator NW8 A prestigious, high end Property Consultancy based in North West London are recruiting a diligent Property Administrator to support their team. Based in beautiful offices in NW8, this role provides excellent benefits alongside career progression. Duties willinclude: - Supporting a small team - Drafting sales memorandums and...

  • Property Lawyer

    4 days ago

    North West England, United Kingdom The Legists Full time

    Sellick Partnership are recruiting to a fantastic opportunity for an experienced Commercial Property Lawyer to join a friendly team within a highly regarded local authority in the North West. As Commercial Property Lawyer, you will be required to handlea range of property law matters, including leases, licenses and sales and purchases of land, landlord and...

  • In-House Property Manager

    4 days ago

    North East, United Kingdom Blair West Full time

    3 days ago Be among the first 25 applicantsBlair West are supporting Ward Group Investments to find an In-House Property Manager. Ward Group Investments is a leading commercial property company, specialising in the investment, development, and management of a diverse portfolio, including industrial, retail, office, leisure, and student sites. With over 130...

  • Principal Hydraulic Modeller

    2 days ago

    North Yorkshire, United Kingdom Align Property Partners Full time

    **Principal Hydraulic Modeller** **Salary**: £45,000 - £53,000 (experience dependant) **Location**: Hybrid and flexible working arrangement, with home working and in any of our offices (Northallerton, Otley, Durham, Kendal or Cockermouth), including some travel to other sites. **Contract**: Permanent, full-time, 40 hours’ per week (Monday -...

  • The Property Partnership Group

    4 weeks ago

    North Yorkshire, United Kingdom CAAV - Central Association of Agricultural Valuers Full time

    The Property Partnership Group - North Yorkshire - Rural Chartered SurveyorFounded in 2010, The Property Partnership Group brings together an experienced team of professionals covering the residential, commercial, property investment and rural consultancy sectors. We provide our clients with best-in-class advice and services, informed by our knowledge and...

  • Estate Agency- Full or Part/time

    7 days ago

    North West London, United Kingdom Complete Property Recruitment Full time

    **£30,000 pr (full or Part/time, flexi hours)**: - **Incentives**: - **Excellent Opportunities**: - **Multi Award Winning Agency** **Experienced Sales coordinator is needed to join this excellent team of professional sales consultants working either full time or part/time every morning. Someone who can take full control of everything administrative to...

  • Head Chef

    6 days ago

    North Berwick, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

    **Role**:Head Chef **Location**:North Berwick **Salary / Rate of pay**:£40,000 Platinum Recruitment is working in partnership with a popular fine dining hotel in North Berwick and we have a fantastic opportunity for a Head Chef to join their team. **What's in it for you?** This is a fantastic opportunity for anyone looking to work in an expanding...

  • Pastry Chef

    3 days ago

    North Berwick, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

    **Role**:Pastry Chef **Location**:North Berwick **Salary / Rate of pay**:£27,000 Platinum Recruitment is working in partnership with a stunning fully refurbished fine dining hotel in North Berwick and we have a fantastic opportunity for a Pastry Chef to join their team **What's in it for you?** This is a simply a brilliant prospect for anyone looking to...

  • Commercial Property

    7 days ago

    North West, United Kingdom Exchange Street Full time

    Global insurance, risk management and consulting services company, is seeking to strengthen their team with the addition of a Technical Claims Consultant within their Commercial Property / Major Loss unit, attached to their Manchester office. The successful candidate will be assisting in the handling a portfolio of high value, complex and sensitive property...

  • Senior Development and Investment Consultant

    4 days ago

    North Kensington, United Kingdom Kings Permanent Recruitment Ltd Full time

    Description: Senior Development and Investment Consultant Our clients are a prime Development and Investment consultancy, who are well established and forward thinking. They have an established track record that includes both residential and commercial developments and investments. Senior Development and Investment Consultant - Overview: We are seeking an...

  • Senior Chartered Property Surveyor

    4 days ago

    North Shields, United Kingdom Hays Specialist Recruitment Limited Full time

    Senior Chartered Property Surveyor Your new company You would be joining an established Property team that carries out private and public sector work - We support the local authority on the delivery of its Ambition for North Tyneside regeneration strategy and other key strategic projects, as well as manage itsoperational and commercial estate. We are also...

  • Trainee Environmental Consultant

    2 days ago

    North West, United Kingdom RSK Group Full time

    **RSK Asbestos** is a UKAS accredited consultancy, with offices in Hemel Hempstead, Coventry, Helsby and Glasgow, and the capacity to provide comprehensive asbestos consultancy services across the country. **RSK Asbestos** have an exciting opportunity for a **Trainee Environmental Consultant** to join the team covering primarily in the **North, North West,...

  • Client Services Consultant

    4 days ago

    North London, United Kingdom LCA Jobs Full time

    **Job Features**: Are you a self-motivated and ambitious individual with a keen interest in the property industry, looking for a Client Services Consultant role within a highly successful Estate Agency? Do you have a successful sales background and good customer service skills? Client Services Consultant package: Monday to Friday 9am - 6pm £18/22,000 per...

  • Lettings Consultant

    3 days ago

    North Somerset, United Kingdom AMR Group Full time

    A professional and friendly lettings agency in Bristol are looking for a driven individual with proven experience to join them as a Lettings Consultant. Due to growth, the role will adapt and grow with the business so they are looking for a flexible and motivated person with a passion for working in a fast moving property environment. You will need a...

  • Sales Consultant

    2 weeks ago

    North London, United Kingdom Blayze Group Internal Full time

    **Blayze Group **are pleased to be working with a leading UK property developer who are seeking to recruit a driven and passionate Sales Consultant. This is an opportunity to work with a premium brand, selling some of the most prestigious new homes in the city. As a Sales Consultant, you would be helping customers as they search for a new home and guiding...

  • Recruitment Consultant

    3 days ago

    North West, United Kingdom Hunter Dunning Full time

    Location North West England - Type Permanent - Salary Salary of £23,000 - £32,000 DOE - Ref 13647 **Recruitment Consultant - Stockport, Greater Manchester**: Are you a Recruitment Consultant looking for your next career move? Our growing business is looking to hire an experienced recruiter to join our Principal Interior Design Consultant in Greater...