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Customer Service Advisor

2 weeks ago


Fareham, United Kingdom Cowell Recruitment Full time

**CUSTOMER SERVICE ADVISOR - UP TO £25K + BONUS SCHEME (PROGRESSIVE COMPANY)**
- **Cowell Recruitment**_ _are delighted to be assisting our client in their search for a _**Customer Service Advisor **_to join a successful insurance broker based in _**Fareham.**_

**What will you be doing**:

- To provide the best level of service to our customers whilst resolving Customer queries and requests in line with the companies vision and values._

**What you will be responsible for**:

- _Provide support and comprehensive product / service information to _**customers.**_
- _**Balancing high volumes of inbound and outbound calls, whilst also supporting customers online.**_
- Maintaining call control whilst on the phone to customers and building rapport._
- Carry out all _**administration functions**_ _relative to customer services effectively and within agreed service standards._
- Accurately record, store, input and update information into the relevant IT systems and Insurer platforms, ensuring all records and systems are up to date._
- Using initiative to prioritise workload and balance this alongside customer needs._
- Resolving customer issues by taking ownership and exploring alternative solutions._
- Taking payments from customers and processing through our systems._
- Collaborating with all areas of the business to enhance the customer journey and support the retention and onboarding of new customers._
- Work towards _**individual **_and _**team targets.**_
- Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy._
- Any other adhoc duties._

**WORKING HOURS**:

- 35 hours per week._
- Shifts: Mon
- Thurs between 8am - 6pm. Fridays between 8am - 5pm._

**What we are looking for**:

- Customer Service experience._
- Insurance experience preferred but not essential._
- Call center environment preferred but not essential._

**What you will get**:

- **Basic salary up to £25k**:

- **Competitive bonus scheme**:

- **Performance bonus**:

- **Company events**:

- **Company pension**:

- **Monday to Friday**

**COWELL RECRUITMENT are an equal opportunities recruiter. Please note only applicants with full right to work (RTW) and residing in the UK will be considered for this role. E&OE.**

**Job Types**: Full-time, Permanent, Graduate

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Poole, Dorset: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)
- insurance: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location