Customer Service Administrator

6 days ago


Manchester, United Kingdom Phillips & Cohen Full time

Are you friendly and outgoing and enjoy being organised and efficient?

This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery industry.

We are looking for a Customer Service Administrator to be a part of the Elite in the Finance Collections Industry. We have recently been awarded the highly prestigious Investors in People GOLD / Champion status and Health & Wellbeing Good Practice Award.

We are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment. You will need you to be able to plan and prioritise your workload, work accurately, with attention to detail, goodcommunication and IT skills. Complaint handling experience preferred but not essential.

**Customer Service Administrator Responsibilities include**:

- Processing inbound customer bereavement notification calls with a compassionate and mature approach.
- Process inbound and outbound correspondence including scanning & attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved
- Accurate input of data & encryption of files
- Documenting accounts thoroughly with clarity & transparency
- Carry out a range of administrative tasks to support operations as well as other departments
- Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients’
- Supporting Complaint Resolution advisors with de escalation of customer concerns using both verbal and written correspondence

**Customer Service Administrator Requirements**:

- Excellent Communication - both written and verbal
- Good IT Skills
- Ability to establish good working relationships
- To work well under pressure and to be able to work with people from a variety of backgrounds

**What's in it for you**?
- Full training and support by our friendly team
- Luxurious office environment in a superb location
- Potential for hybrid working once full competency is reached
- 31 days holidays per year including 8 bank holidays
- Reserved secure car parking spaces available
- Comprehensive benefits and discounts package
- Healthcare Scheme*
- Company pension plan
- Life Assurance*
- Cycle2work scheme*

*after probationary period

**Working Pattern**:
Monday - Thursday (Alternating 8am-4pm and 12pm-8pm)
Friday (Alternating 8am-3.30pm and 10am-5.30pm)
Saturday (9am-1pm - working one in four Saturdays)

**Location**: Exchange Quay, Manchester
**Contract Type**: Permanent
**Hours**: Full Time, 37.5 hours per week based on a shift rota
**Salary**: £21,000 - £24,000 per annum

You may have experience of the following: Complaints Handler, Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Customer Relations Executive, Contact Centre, Customer Service Agent, Call Centre,Customer Support, Client Support, Call Centre Advisor, Contact Centre Advisor, Call Handler, etc.

REF-201 719



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