Account Manager

6 days ago


Colchester, United Kingdom Lighthouse Personnel LTD Full time

**Account Manager**
- 'Recruiting for your future success’_

Our client is a driven, fast-growing and award-winning marketing agency specialising in Web Design, SEO, Social Media and PPC along with additional offline services. Based in a clean, modern office unit in Colchester. They are offering the opportunity foran experienced **Account Manager** to join their team to cope with current demand and help the company grow and develop.

**Account Manager**

**Salary up to £28k Basic |** Elmstead Market | Flexible Working Hours - core hours between 10am-4pm | Monday to Friday| Company phone & Laptop | Unlimited Holiday (unpaid outside of standard allowance) | Branded Clothing | Birthday off | CompanyPension | Employee Competitions and Prizes | Career Progression Plan | Opportunity to attend events | Be part of a motivated team of digital marketers |

The Account Manager is responsible overseeing all project & retainer-based client and ensuring the timeline is met. Due to the nature of this role your day-to-day duties will change dependent on the client, project or retainer.

Working closely with the project manager, business development and service-based staff member you will be expected to ensure that your customers journey runs as smooth as possible and meets all expected deadlines.

**Duties (to include but are not limited too)**:

- Maintain Core Values - Customer Led, Quality, One Team, Ownership, Innovation, Fun.
- Build and maintain strong, long-lasting, trusting customer relationships
- Support in the strategic development of campaigns/projects/strategies for clients
- Respect management and other team members at all times.
- Attending Business Seminars, Events & Networking
- Working toward set KPIs and taking full ownership of these
- Updating data on CRM, ensuring a high level of accuracy, including notes of each call, and a follow up task forward dated for follow up.
- Any other reasonable duties as requested by the Company.
- Liaise with client to agree amends and achieve client sign-off
- Identify ways to improve the entire customer experience
- Organising visits, calendar, contract reviews
- Taking full control of a major client, including monthly on-site meetings

**Person Specification**:

- Previous Account Management experience.
- Positive, motivated & an upbeat team player.
- Ability to work under pressure.
- Commercially minded.
- Creative and proactive approach.
- Willing to take on challenges.
- Maintains a neat and tidy workstation.
- Highly organised and deadline conscious.
- Experience in the Digital Marketing industry (desired).
- Previously worked for another Marketing Agency (desired).

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all beexplained on initial contact.



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