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Customer Service Executive

3 weeks ago


Fareham, United Kingdom OutThere RPO Full time

Role: Customer Service Executive

Contract type: Permanent, full-time

Hours: 42.5 hours per week, Monday - Friday 07.30 - 04.30

Location: Fareham, option to work from home 1 day a week.

**Salary**: Circa £26,0000

The Role

An exciting opportunity has arisen for a Customer Service Executive to join our client in Fareham.

You must have excellent communication skills and the ability to build rapport and relationships with customers.

Overall Responsibilities
- Providing help and advice to customers using your knowledge of the organisation's products or services.
- Processing customer orders accurately and efficiently using Oracle NetSuite system.
- Investigating and solving customers' problems, which may be complex or long.
- Agreeing product returns in consultation with the relevant Account Manager/Department.
- Ensure all customer experience information is captured in Oracle NetSuite system, providing details of feedback and opportunities to maximise potential revenue.
- Support Account Management through proactive activity.
- Generate quotes to customer requirements using Oracle NetSuite.
- Learning about our products and keeping up to date with changes.
- Liaising with Operations regarding progress of all orders and informing customers of any late or incomplete deliveries.
- Ensure all customer experience information is captured in NetSuite system, providing details of feedback and opportunities to maximise potential revenue.
- Any other reasonable adhoc task directed by Customer Service Manager relevant to operational activity.

Qualifications Essential Skills and knowledge
- Previous experience in a Customer Service role is essential.
- Experience in a sales support role is desirable.
- Excellent verbal and written communication skills.
- Experience using Oracle NetSuite desirable.
- IT literate.

Pay: £26,000.00-£29,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- Referral programme

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person