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Lead Administrator

2 weeks ago

Northampton, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

We are a highly creative, enthusiastic NHS Talking Therapies Health service looking for a full-time substantive post of an Administrator. The post holder will provide a comprehensive administrative service to support duties associated with the NHS Talking Therapies Health Talking Therapies. Good organisational ability, strong IT skills, excellent customer relations and flexibility is required.

NHS Talking Therapies Health provides evidence based psychological therapies for adults with a range of common mental health problems such as depression and anxiety disorders. These adults will also have conditions including diabetes, cancer, cardiovascular disease and COPD. The post holder will be working within our administration team to support Clinical staff.

NHFT is committed to building a diverse workforce, ensuring staff are treated fairly at work and ensuring all staff have the learning and development they need on equality in order to undertake their job role.

**Responsibilities**:

- To receive incoming telephone calls and deal with queries where possible/or take accurate messages/record information on the computer or direct the phone call to the appropriate recipient.
- To accurately record patient details and book patients into appointments.
- To deal with all incoming correspondence including the generation of replies on own initiative.
- To generate a range of documentation including letters and reports to a professional standard.
- To be able to work unsupervised using own initiative, managing and prioritising own workload.
- To manage day to day duties in their role and undertake photocopying, printing and scanning.
- To ensure that all matters of importance are brought to the immediate attention of the Supervisors/Service Leads/Operations Managers and/or Service Manager or any designated manager.NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.