2nd Line Support Engineer

1 week ago

Hampshire, United Kingdom ITECCO Full time

**?NEW VACANCY, INTERVIEWING THIS WEEK?**

**Role: 2nd Line Support Engineer - Citrix**
**Location: Southampton, Hampshire (Hybrid)**
**Salary: up to £35,000 DOE**

**Don't miss out**

**?? ??
NOW is your time to join one of the biggest names in the legal sector**

My favourite client is welcoming a **2nd Line Support Engineer - Citrix** to join their team on a permanent basis
You'll gain hands-on experience being heavily involved in project work, providing 2nd Line Support to clients and customers, and gain exposure and training on 3rd Line tickets for you to grow and develop into the best IT Engineer you can be.
If you have a passion for progressing in your career and have a drive for delivering excellent customer service, this is the perfect role for you
You'll be based in the Southampton office (hybrid) providing Citrix and 2nd Line Support and will have the following skill set:
**-Citrix - 100% Citrix environment.**
(In-depth knowledge in the use and administration of Citrix. This might involve troubleshooting such as terminating user sessions, re-establishing failed connections, ensuring sessions are appropriately split across our Citrix servers and more).
**-Azure - Extensive knowledge.**
(In-depth knowledge of Azure including direct work experience within a firm operating using Azure Active Directory).
**-Networking knowledge - Intermediate standard.**
(An intermediate standard - this would be limited to diagnosing faults with confidence so that infrastructure-related incidents can be effectively relayed, ruling out any obvious causes such as a device without power, laptop not connected to Wi-Fi etc).
**-Excellent Customer Service and ability to problem solve**

**Other key skills**:

- Active Directory - permissions, users, groups
- Windows Server 2003+
- ITIL environment (desirable)
- ServiceNow / an equivalent ticketing system
- Problem-solving skills
Let's not forget the vital part.....the incredible benefits of this 2nd**Line Support Engineer - Citrix**role
28 days holiday, rising to 30 after 5 years.
Employee Assistance Programme.
Cycle to work scheme.
A bonus when they hit their profit target
Season ticket loan.
Many, many social events and exercise classes
Pension scheme, enhanced family policies, and mental health and well-being.
Life Assurance and private medical insurance.
Study sponsorship and internal training to progress in your career.
- This role would suit somebody within the following position:

- IT Helpdesk, IT Support, IT Support Analyst, 2nd Line Support, Desktop Support, IT Support Technician, IT Support Engineer, Second Line Support, IT Helpdesk Analyst, Citrix IT Support Engineer, Citrix Administrator_

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