Swedish Speaking Customer Account Manager

2 weeks ago


London, United Kingdom People First Full time

Your New Job Title: Swedish speaking Customer Account Manager
The Skills You Need: Fluent English and Swedish, must have good customer support skills.
Your New Salary: £24k-£30k + benefits.
Location: North London
Status: Permanent

Our North London based client is looking for a Swedish speaker with great customer skills to join their multinational team to look after a portfolio of customers based in the UK or Nordic countries.

What You Will Do:

- Manage a portfolio of customers meeting their day to day requirements
- Take responsibility for customer loyalty within the remit of the role
- Reassure customers, educate and train them in best practice
- Take responsibility for account retention within the remit of the role
- Find solutions to problems
- Resolve problems efficiently with minimum impact on the customer
- Communicate effectively with customers and colleagues: gather, interpret and act on information
- Use business acumen to strike the balance between what’s best for the customer and best for the business
- Demonstrate good office skills: IT literate, time management, prioritisation and organisation
- Demonstrate good interpersonal skills

The Skills You Need to Succeed:

- Fluent in Swedish, both written and verbal.
- Previous experience in a customer Service support environment
- Demonstrable employment stability with long term service with the same company or a progressive career path in customer services
- Strong Microsoft Office skills
- Excellent and building and maintaining customer relationships
- Excellent communication skills both verbally and written
- Excellent telephone manner
- Able to work well in a team as well as independently
- Good at problem solving and investigating sometimes complex queries
- Ability to grasp in-house systems quickly
- Ability to multitask and resolve problems
- Strong work ethic with desire to achieve and maintain high standards
- Works well under pressure and to deadlines

Please follow us on Linkedin: people-first-team-china


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