Platform Infrastructure Team Leader

1 week ago

North East, United Kingdom Pulsant Full time

Pulsant is the leading UK infrastructure managed services business for mid-market clients. Pulsant help organisations navigate their IT journey with robust, secure, reliable and connected Data Centre and Cloud Infrastructure services. Over 360 colleagues provide solutions for over 1500 clients across the UK. Pulsant owns 12 UK data centres and has three corporate office locations in Edinburgh, Newcastle and Maidenhead.

An opportunity has arisen to take a key team lead role within the Platform Infrastructure team

reporting to the Cloud, Storage & Platform Infrastructure Manager.

The Platform Infrastructure Team Lead will provide guidance and leadership to a team of infrastructure engineers geographically dispersed throughout the UK and encompasses creating and maintaining a high-performance team environment, ensuring Platform Infrastructure is highly available and resilient as well as driving service excellence through continuous service improvement initiatives.
- Manage team skills in line with product development strategy, vendor hardware and software lifecycles and client demand
- Responsibility for the availability and performance of Pulsant Platform Infrastructure
- Risk management of Platform Infrastructure and compliance with Pulsant Operational Risk Processes
- Manage key vendor/partner relationships inc BaaS
- Manage key stakeholder relationships inc Pulsant Service & Account Management to orchestrate engineers to resolve any support and/or technical issues encountered with clients.
- Ensure any incidents are categorised and triaged to Pulsant SLA/OLA
- Orchestrate product/platform lifecycle management in line with Cyber Security and CVE’s.
- Responsible for successful design, planning and execution of infrastructure change, inline with ITIL Change Management framework.

**Skills & Experience**
- Experience of team leader role or similar
- Demonstrable experience in management disciplines such as performance management, capacity planning, operational management
- Managing technical delivery in a highly available environment
- Delivering process improvement and change with measurable outcomes
- Demonstrable experience of working in a managed service provider environment.
- Solid understanding of networking/storage protocols
- DNS, infrastructure monitoring solutions, Tenable vulnerability management
- Experience of Security Suites
- Demonstrable experience with guest OS security hardening practices
- Experience of type 1, type 2 hypervisors.
- Linux hosting and commonly used packages
- Windows architecture and associated Active Directory Domain Services

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