A General Purpose Relief

2 weeks ago


Newcastle upon Tyne, United Kingdom East Yorkshire Motor Services Full time

We're looking for a General Purpose Relief - Be Part of our Service Delivery Team

Join our Service Delivery Team at Hull Interchange as Service Delivery Controller with a twist.

Overseeing the bus and coach service delivery, you'll collaborate with stakeholders such as National Express and local authority’s, ensuring seamless operations.

With your leadership and strategic problem-solving skills, you'll drive excellence in service delivery and manage safety incidents. If you thrive under pressure and are passionate about delivering exceptional service, this role is your chance to shine. Join us and be part of shaping the future of bus operations

The twist, this role will also have responsibility for covering our Resource Allocator when they are on annual leave so you will need an analytical mind with a close eye for detail as you forward plan our team of drivers.

Once appointed the title for this role will be General Purpose Relief, you will be expected to work 4 days out of 7, working 10hrs per day, this is inclusive of breaks.

This GPR role doesn’t work to a set shift pattern and flexibility will be key, primarily the role will be based in the Hull Interchange control room but there will be some travel across the network and several weeks where you will be required to work from Anlaby Road Depot.

Responsibilities include:

- Supporting the Service Delivery Manager (SDM) in leading the service delivery.
- Directing and coordinating Service Delivery activities to optimise on time performance.
- Managing safety incidents and ensuring compliance with safety regulations.
- Coordinating short-term service changes during disruptions.
- Leading real-time performance investigations to minimise service disruption.
- Managing information and ensuring resource availability for business needs.

To excel in this role, you'll need:

- Demonstrated operations experience from either Bus, Rail or Logistics.
- Knowledge of operational industry documents and road traffic regulations, EU driver hours regulations.
- Familiarity with East Yorkshire fleet and service requirements.
- Effective leadership, decision-making, and interpersonal skills.
- Ability to work under pressure and implement contingency plans.
- Proficiency in Microsoft office.
- Experience in incident management and stakeholder relationship.
- Ability to handle sensitive operational and security information.

Working Pattern

You will be working for the Operations Department based at Hull Interchange and Anlaby Road Depot. The shift pattern is early and late shifts, 40 hours over 4 days. The post is full time permanent.

How to apply
- If you require reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.

East Yorkshire Buses is an equal opportunity employer committed to diversity and inclusion in the workplace.



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