Housing Officer

1 week ago

Birmingham, United Kingdom RSR Regulatory Full time

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR are currently recruiting on behalf of North Birmingham based client for a Housing Officer to deliver a consistent, excellent, reliable, customer focussed landlord service, undertaking the full range of housing management duties.

This is a part time, temporary contract initially for 6 months and offers a rate of pay of £14.83 per hour.

**Main Duties**:

- Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records.
- Investigate and respond to complaints and enquiries within corporate standards and timescales.
- Regularly prepare and present, reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate.
- Attend and lead in meetings with customer groups to assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings.
- Take appropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions.
- Assist residents by giving advice on the client’s services and signpost customers to the appropriate internal and external agencies ensuring that any safeguarding issues / concerns are reported accordingly.
- Provide advice and assistance on all aspects of the housing service during customer interactions.
- Give general advice and guidance on welfare benefits, reform, budgeting and income maximisation to enable tenants to sustain their tenancy.
- Using a holistic, problem solving and cost effective approach, establish contacts and participate with multi agency forums and where appropriate act as lead agency with regard to housing, environment, children and adult issues.
- Be aware of and give information on the range of housing offers to assist meeting housing needs such as new build provision, registered social housing and private rented sector activity, mutual exchange schemes and home options.
- Ensure that all working practices, methods, materials, uniforms PPE and equipment conform to the requirements of current Health and Safety Legislation and appropriate safe working practices are implemented.

**Essential Requirements**:

- Must be an experienced ASB or Housing Officer.
- Driving license and access to own vehicle is essential.
- An up to date knowledge and understanding of housing landlord and tenant policy, legislation and market context.
- Ability to build and sustain working partnerships and relationships within and across organisational boundaries including external providers.
- Ability to analyse data and legislation to inform service delivery
- Ability to manage resources including people budgets.
- Excellent case management, planning and organising skills.

**If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed**

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

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