Service Advisor

6 days ago

Loughton, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location: Volkswagen Loughton**

**Hours: 47.5 hours per week, including Saturday mornings on a rota basis**

**Salary: Basic plus OTE up to £36,000 (site dependent)**

**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**

**Bonus schemes: Customer satisfaction and team performance bonus schemes**

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so will need to be passionate about customer service. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

 

**Who you are**

 
- Previous customer service experience is essential
- You will have a passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and be organised, as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

 

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Essex, IG10 3TQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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