Current jobs related to Head of Customer Care and Contact - London - Head Office

  • Head of Customer Contact

    2 weeks ago

    London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for Head of Customer Contact on a 3 month contract with a possibility of an extension. This position will be a total of 37 hours per week, with hours from 09:00am - 17:00pm. **Job Purpose**: To be responsible to the Executive Management Team as a Head of Service to lead and manage...

  • Head of Contact Centre

    5 days ago

    London, United Kingdom Page Personnel Full time

    Join a large UK retailer brand - Enjoy hybrid working **About Our Client**: Our client is a prominent retail company with a strong presence in the United Kingdom. They are known for their high-quality products, excellent customer service, and commitment to providing an exceptional shopping experience. As the Head of Contact Centre, you will be joining a...

  • Head of Customer Care

    17 hours ago

    West London, United Kingdom Blayze Group Full time

    **Job Title **Head of Customer Care **Package **£60,000 - £70,000 + Travel Allowance + Discretionary Bonus **Location **West London **Contract **Permanent, ASAP Our client, who were founded in 2010 are looking for a Head of Customer Care to join their team. They are currently going through an exciting period of growth and have already created a...

  • Head of Care

    1 week ago

    London, Greater London, United Kingdom Salutem Care And Education Full time

    About The CompanyBeaumont Sussex is a West Sussex based, newly set up satellite provision of Beaumont College, which is based in Lancaster.Beaumont College has an excellent reputation through its existing satellites of providing a person-centred curriculum to young people with physical and learning disabilities, aged 19 to 25 years.Within the idyllic grounds...

  • Head of Customer Contact

    2 weeks ago

    London, United Kingdom Remedy Recruitment Group Full time

    To be responsible to the Executive Management Team as a Head of Service to lead and manage a housing Service Centre of approximately 58 staff, with responsibility for setting the strategic direction, planning and coordination of work. To help deliver thecorporate plan 'Create great homes, great services and great communities' and to drive the Customer Access...

  • Head of Customer Contact in Travel

    7 days ago

    London, United Kingdom ATD Travel Services Full time

    At Attraction Tickets Ltd we value the unique backgrounds, experiences and perspectives that everyone brings to work each and every day. We believe everyone deserves a fair chance to succeed and we appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll...

  • Head of Customer Contact in Travel

    5 days ago

    London, United Kingdom Attraction Tickets Ltd Full time

    At Attraction Tickets Ltd we value the unique backgrounds, experiences and perspectives that everyone brings to work each and every day. We believe everyone deserves a fair chance to succeed and we appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll...

  • Customer Care Executive

    2 days ago

    London, United Kingdom Quest Search and Selection Ltd Full time

    **The Company** Quest Search & Selection is currently recruiting for this international business within the luxury Accessories, Watch, Jewellery sector. This brand is steeped with heritage but still pride themselves on innovation & design in the market today. **The Role** This role is with one of their brands and they are currently looking for a Customer...

  • Head of Customer Care

    2 weeks ago

    West London, United Kingdom Blayze Group Full time

    **Head of Customer Care - West London - To £80k + package** Our client, who were founded in 2010 have already created a development pipeline worth over £2 billion. By focusing solely on the capital and its surrounding areas, they are specialists in developing homes that are worthy of London the demands on its residents. They are looking to recruit an...

  • Head of Customer Care

    2 weeks ago

    London, United Kingdom Potensis Selection Limited Full time

    Head of Customer Care Location - Central London (up to £100,000 + £6,500 car allowance + 20% bonus + health and pension) We are currently recruiting on behalf of a leading residential developer who are looking to attract someone capable of overseeing their customer care teams for both their west and east London regional offices. Our client is renowned...

Head of Customer Care and Contact

3 weeks ago

London, United Kingdom Head Office Full time

**About the role**:
You will lead the Customer Care Contact Centres for the Partnership, ensuring the overall Customer experience is world leading, and provides a service that is representative of the Brand ambitions.

You will be responsible for an external and internal customer service operation of 2500 FTE across both John Lewis and Waitrose brands, leading the resolution of complex and high value queries and complaints. We have two UK sites in Hamilton and Didsbury, and 3 offshore sites in the Philippines, Kingston and Rabat

You will enable Partner engagement and ensure the Partner has a voice to help them reach maximum potential. You’ll lead teams in delivering change, and business-as-usual operations for continuous improvement to drive efficiency and effectiveness. You’ll manage supplier performance, and audit outsourced providers to ensure assurance requirements are achieved.

Please note: This is a remote/home worker role with UK-wide travel required.

***

**What you’ll be doing**:

- You will be ‘customer obsessed’ in your leadership, ensuring the service and support we deliver to our customers through both customer care and in shops sets a benchmark in the industry and makes sure we deliver against our service metrics.
- You will be responsible for managing a multi million budget, leading both in-house and outsourced operations, ensuring budgets are achieved and efficiencies delivered.
- You will ensure the supplier relationships are strong, and the assurance measures for performance and standards are in place in all of the 3rd party sites.

**Please see the attached job outline for further details of the role.**

**What you’ll already have**:

- Significant experience of complex in-house Customer Care models and outsourcing or offshoring
- Significant experience in a fast-paced Customer-centric leadership role
- Significant experience in leading large multi-site teams
- Strong evidence of stakeholder mgmt, whilst putting Partners and Customers at the heart of everything

**What else you could bring**:

- Experience of managing People change, and of complex change management

For internal use only:
LI-KL1

LI-HEADOFFICE

LI-JLPGR

LI-REMOTE