Administration and Customer Relations Team Leader

4 days ago

Loughton, United Kingdom Field Studies Council Full time

**Do have experience leading a team? **Join our charity to help us work towards our mission and make a difference
- ** Permanent full-time contract**:

- **Average of 37.5 hours per week**:

- Typically set hours each week, with some flexibility around school holidays. Weekly hours may fluctuate throughout the year according to business needs.
- ** Circa £28.858 per annum + excellent benefits **- including life assurance and a health cash plan, see the full list below.
- Your new place of work is in a beautiful location, be surrounded by nature on your lunchbreak.

**Love where you work**

Established in 1943, our network of Learning Locations provides day and residential outdoor education courses for all ages. We aim to create outstanding opportunities for everyone to learn about nature.

We value each of our team members and understand that every role is vital to deliver our mission, so, we provide great benefits* to reward and support you while you work with us.

**What you’ll be doing**

You will lead and manage the administration and customer relations team to ensure excellent administration, sales, financial management and communication for both internal and external customers.

This role works closely with the Regional Administration Managers and Customer Relations Team Leaders to effectively manage all administration of group bookings for our day centres and projects.

You will be expected to work towards targets for re-bookings and income invoicing. Therefore, providing a high level of customer service is vital to this position, to help ensure that our customers are keen to return to our centres.

Please refer to the vacancy pack for further information on the full responsibilities of this position.

**Where you’ll be based**

Field Studies Council Epping Forest is situated in the heart of Epping Forest, an area of around 2,400 hectares of wood-pasture stretching from Manor Park in East London to just north of Epping in Essex. Two thirds of the Forest have been designated a Site of Special Scientific Interest (SSSI) and a Special Area of Conservation (SAC).

Our purpose built, fully accessible centre has six classrooms, and associated facilities, with direct access into our teaching sites which include woodland, grassland, heath, and river.

**Who we’re looking for**

You will have experience of working in a senior administrative role and will have successfully managed staff to achieve high results in the past. In addition, we need you to have:

- A great work ethic where aptitude and attitude are key
- A natural pride in the work you produce
- A flexible and adaptive approach able to perform using your own initiative both independently and as a team player
- A professional manner in all that you do
- An empathy with the aims and objectives of Field Studies Council
- A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges
- **Your benefits whilst working with us will include**:

- ** Financial -** We offer competitive salaries, sick pay, pension schemes, life assurance, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
- ** Health and Wellbeing -** Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors We also provide our team members with access to a 24hr Counselling Helpline Service.
- ** Discounts -** When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases
- ** Additional benefits -** We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.

We want to create a world where **everyone feels connected to the environment** so they can enjoy the benefits it gives and make choices that help protect it.

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision **if this inspires you, we would love to hear from you.**

PLACEHOLDER

  • Scheduling Team Leader

    2 days ago

    Loughton, United Kingdom Gi Professional Full time

    **Scheduling Team Leader** Salary up to 33k Location - Loughton Monday to Friday - 40 hours per week 26 days holiday + Bank holidays **Scheduling Team Leader / Team Leader / 33k / Loughton** We are looking for a Scheduling Team Leader to work within a Housing Maintenance Contract Scheduling Team. The post holder will undertake support duties for the...

  • Team Leader at Zambrero Uk

    3 days ago

    Loughton, United Kingdom Zambrero UK Full time

    The Role An exciting opportunity has become available for enthusiastic Team Leaders to join our Zambrero team. This is a long term career opportunity with room to grow and excel. You will work hands-on with your team and be across all duties and operations. You will inspire and connect with your team and support and grow their career. Your duties will...

  • Team Leader at Zambrero Uk

    4 days ago

    Loughton, United Kingdom Zambrero UK Full time

    The Role An exciting opportunity has become available for enthusiastic Team Leaders to join our Zambrero team. This is a long term career opportunity with room to grow and excel. You will work hands-on with your team and be across all duties and operations. You will inspire and connect with your team and support and grow their career. Your duties will...

  • 20011-team Leader

    4 days ago

    Loughton, United Kingdom TK Maxx Full time

    From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving - and...

  • IT Service Desk Team Leader

    4 days ago

    Loughton, United Kingdom ITECCO Full time

    **Role: IT Service Desk Team Leader** **Location: Loughton, Essex** **Salary: £30,000 - £35,000** I am recruiting for an exciting opportunity for an IT Service Desk Team Leader to join a rapidly growing construction company who span across 40 locations with a head count of 400 users. You will be assisting the infrastructure analysts with problem...

  • Team Leader

    2 days ago

    Loughton, United Kingdom Hobbycraft Full time

    Team Leader - Epping Forest

  • Customer Service Advisor

    2 days ago

    Loughton, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Customer Service Advisor** **Local Authority** **Temp - Perm** **Loughton, Essex** **£25,000** **Responsibilities**: - Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available. - Follow up works instructions as necessary. - Deal with any routine...

  • Customer Service Advisor

    2 days ago

    Loughton, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Customer Service Advisor** **Loughton** **In-House Maintenance Contractor** **Permanent** **£22,000-£23,000 PA** **The role -** To support the operational delivery within Qualis Management and provide high quality customer service support within our contact centre. **Key responsibilities -** - Receive, diagnose, record and issue repairs, heating...

  • Customer Service Assistant

    3 days ago

    Loughton, United Kingdom Qualis Group Limited Full time

    Do you love to collaborate and help businesses thrive? At Qualis as a **Customer Service Assistant **you will be supporting the operational delivery within Qualis Property Solutions and provide high quality customer service support within our Customer Service Centre. This exciting opportunity will be based in Loughton with the opportunity of hybrid working....

  • Customer Service Advisor

    4 days ago

    Loughton, United Kingdom Mr Lender Full time

    We are currently looking for a Customer Service Advisor to join our busy team in Loughton, IG10! **Salary**:Up to £24,000 per year **Hours of work**:8-hour shifts **Customer Service Advisor Benefits**: - Company events - Company pension - Discounted or free food - Gym membership - On-site parking - Private medical insurance - Referral programme - Close...

  • Applications Administrator

    3 days ago

    Loughton, United Kingdom PDL Finance Ltd Full time

    **Benefits** - Working within a newly refurbished dedicated office space with onsite employee gym. - On site parking - Central Line Train station within one-minute walk with quick access to Central London. - Close road links to M11/M25/A406/A12 and London - Breakout space including games tables/machines - Social events - Pension Scheme - Healthshield (health...

  • Applications Administrator

    3 days ago

    Loughton, United Kingdom PDL Finance Ltd Full time

    **Benefits** - Working within a newly refurbished dedicated office space with onsite employee gym. - On site parking - Central Line Train station within one-minute walk with quick access to Central London. - Close road links to M11/M25/A406/A12 and London - Breakout space including games tables/machines - Social events - Pension Scheme - Healthshield (health...

  • Shipping & Logistics Administrator

    3 days ago

    Loughton, United Kingdom Office Angels Full time

    **Shipping & Logistics Administrator** **£22000 - £25000** **Loughton, Essex** **Monday - Friday 8am-4pm** **Excellent progression opportunities, free parking on site, 25 days holiday + Bank Holidays, salary reviews & discretionary bonuses** My client, a dynamic and progressive award winning company based in Loughton, is looking for a Shipping &...

  • Customer Service Agent

    4 days ago

    Loughton, United Kingdom Mr Lender Full time

    **No Visa opportunities available** **Benefits** - Working within a newly refurbished dedicated office space with onsite employee gym - On site parking - Central Line Train station within one-minute walk with quick access to Central London - Close road links to M11/M25/A406/A12 and London - Breakout space including games tables/machines - Social events -...

  • Customer Service Agent

    3 days ago

    Loughton, United Kingdom Mr Lender Full time

    **No Visa opportunities available** **Benefits** - Working within a newly refurbished dedicated office space with onsite employee gym - On site parking - Central Line Train station within one-minute walk with quick access to Central London - Close road links to M11/M25/A406/A12 and London - Breakout space including games tables/machines - Social events -...

  • Senior Site Administrator

    3 days ago

    Loughton, United Kingdom RH Consultancy and Co Ltd Full time

    We are currently looking for an experience site administrator / office manager. The **Site Administrator** will be responsible for providing administrative support to the Site Managers and Directors. This includes, but is not limited to, answering phones, greeting visitors, providing general administrative support, document control, diary management. The...

  • Administrator

    2 days ago

    Loughton, United Kingdom Office Angels Full time

    **Title**: Administrator **Location**:Loughton **Salary**:£20,000 - £23,000 **Days/ Hour of work**:09:00 - 17:30 **Benefits** - Full in-house training - Generous pension contribution - Amazing company culture - Progression opportunities - Regular team socials - 28 days of annual leave (inclusive of public holidays) **The company** An amazing...

  • Commercial Administrator

    3 days ago

    Loughton, United Kingdom Invision Recruitment Ltd Full time

    **Commercial Administrator required - Loughton Area - Construction Contractor - Up To £30k Basic + Package** I am currently representing a Construction company who are seeking to recruit an Surveying administrator to be based within their Head office in Loughton. My client carry out a wide range of building activities from New Build, High End Residential,...

  • Office Administrator

    3 hours ago

    Loughton, United Kingdom Access International Security Ltd Full time

    **Office Administrator / Service and Maintenance Controller** We are a Loughton based Electrical and Security contractor recruiting for an Office Administrator to provide office administration and coordination within the service department. **Main responsibilities**: Answering calls for the service department. Logging, recording, and Managing calls outs...

  • Applications Administrator

    4 days ago

    Loughton, United Kingdom OPR Associates Limited Full time

    **Job Location**: Loughton **Salary**: £21,000 - £24,000 (to be advertised) **Job Type**: Perm & Full-time **Job Title**: Applications Administrator Are you friendly, helpful, and professional? We have a great opportunity as an Applications Administrator, acting as the first point of contact for all customers. **Role Duties**: - Determine a...