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Customer Service Coordinator

3 weeks ago

Warwick, United Kingdom Reed Business Support Full time

**Job Title: Customer Service Support Co-ordinator**

**Full Time, Permanent position: 8.30am to 5pm Monday to Friday - 100% working in office**

**Location: Warwick**

**Salary: Up to £25,000 dependent on experience**

**The main accountabilities of the job role are as follows**:

- To administer and respond promptly to the sales order queue, prioritising the processing of orders in relation to their urgency, stock availability and credit approval. Ensuring a smooth flow to the distribution department.
- To create accurate electronic sales orders, inputting all the necessary parts, customer and price information. Ensuring communication with customers and distribution to meet agreed delivery dates.
- To contribute to a helpful and prompt customer service response to non conformances and queries by professionally taking details from customers and assisting with the administration to address them.
- To promptly finalise and generate customer invoices with the relevant carriage charges, this also involves the daily scanning of all despatched orders.
- To effectively administer consignment stock, raising stock transfers; sending accurate invoices to customers for stock used and resolving discrepancies.
- To promptly notify the Purchasing Administrator and Senior Technician of production orders and shortage requirements and accurately keeping order records updated.
- To proactively chase open non conformances when they reach two months old.
- To contribute to the success and development of the Company by championing, supporting and being involved in other projects as required.
- GCSE/equivalent in Maths and English grade C minimum
- 2 years of Admin/Customer Telephone/Facing experience (A level calibre individuals with some but not all of this experience will also be considered for a trainee role)
- Sales order processing experience including familiarity with Navision or an alternative ERP system ideal but not essential
- Experience of working in an engineering/technical environment ideal but not essential.
- As with many of our job roles being able to work at a fast pace to high levels of accuracy is key, as well as having good team skills, a great telephone manner and an organised approach to the daily workloads.