Customer Services Advisor

2 weeks ago


Guildford, United Kingdom Nuffield Health Full time

HEAD OFFICE
Customer Services Advisor

Customer Services Advisor

Guildford Hospital | Sales & Marketing | Permanent Contract | Full-Time
Up to £21,000 per annum, depending on experience
37.5 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we’re looking for.

**As a Customer Services Advisor you will**:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital

Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively

Log enquiries on the Hospital CRM and oversee the customer journey

Undertake bookings for the customers ensuring full adherence to GDPR

Ensure all customer interaction is undertaken in a timely manor

**To succeed as a Customer Services Advisor, you will need**:
Excellent customer service skills

Proven experience in customer service

Excellent written and verbal communication skills

Excellent interpersonal skills and a good level of IT literacy

Good organisational skills

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we’ll take care of what’s important to you.

Nuffield Health Guildford Hospital

Nuffield Health Guildford Hospital provides high-quality healthcare working with leading Consultants to offer a range of services and treatments for preventing, diagnosing and treating a wide array of medical conditions and offer a wide range of complex surgery and services. Our care is matron led and we are proud to have received a "good" rating from the health care regulator, the Care Quality Commission (CQC).

Our facilities include 49 en-suite patient bedrooms, 4 operating theatres, acute dependency and oncology units. We’ve been awarded the Macmillan Quality Environment Mark for cancer care. Our site is shared with an NHS Trust hospital, giving us access to their facilities. The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit.

The hospital is easily accessible from the A3 or M25 and we are located about 1.5 miles from Guildford town centre.

Join Nuffield Health and create the future you want, today

It starts with you


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