Etsf Account Manager
2 weeks ago
An opportunity has arisen for an ETSF Account Manager to join our client based in Essex who specialise in Domestic and Commercial Moves.
You will be expected to maintain in-depth and current knowledge of the industry to certify the Company offering is relevant and competitively yet profitably priced.
Also make suitable recommendations regarding offering or operations to Management to grow and safeguard the business.
On a day-to-day basis you will be dealing with customer & supplier enquiries and complaints from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
The successful applicant will have at least 3 years' experience within the customs industry (ideally ETSF) familiarity with Destin8 and Microsoft (Word Excel & PowerPoint) and also essentially having excellent communication skills with the ability to expressempathy with customers.
As the ETSF Account Manager you will act as first point of contact for the customer and resolve any problems or concerns with the receiving storing moving and distribution of supplies stock and materials to and/or from the warehouse.
**ETSF Account Manager Duties**:
- Identifying Sales leads and contacting existing customers to promote the new service offering.
- To ensure expectation of sales is in line with the agreed scope. Scope creep can lead to unviable business.
- Overseeing the physical check of the ETSF bays in the warehouse.
- To periodically assess customer accounts and provide and action any recommendations for both the customer and the Company.
**Skills and Experience required for an ETSF Account Manager**:
- Excellent written and verbal skills are essential.
- Experience resolving disputes in a fair and calm manner and be able to identify issues which could potentially become problematic and avoid situations arising.
- Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
Contact us today.
As recruiters specialising in Removals, Relocations and Global Mobility, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist.
*T&C's apply. Please contact the office for more information.
Please note: - We do not advertise all of our vacancies as some are highly confidential. Therefore please either submit your CV to us directly or call us in complete confidence.
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