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Returns Warehouse Operative

3 weeks ago


StanfordleHope, United Kingdom MADE.COM Full time

**Job Title: Returns Warehouse Operative**
**Department/Group: Returns Warehouse Operation**
**Line Manager: Returns operations shift management**
**Location: London Gateway - Essex**
**Contract Type: Permanent**

**Who Is Made?**
At MADE.COM we believe that everyone should have access to great design. So, we’ve taken a unique approach to making and selling furniture - no middlemen, no agents or importers and no high street stores. Instead, we work directly with designers and manufacturers so we can offer high-end furniture at attractive prices.
It’s not an easy task - and it takes a creative and dedicated team to make it happen. Everyone has an important part to play in our Product department. We combine our individual passions and skills to create innovative work that’s as exciting and unconventional as the business itself. It’s a place where all ideas are listened to, where brainstorming means job titles get left at the door and where a self-starter can really make their mark.

**What you’ll be doing**
As Returns Operative you will be working as part of a small team based in the Returns Department in our warehouse in London Gateway.
The role is one that involves a great deal of manual and physical work, centred around the unpacking of furniture to make ready for inspection and the repacking of furniture after inspection. Re-boxing, labelling, and stacking items ready for onward transportation will also be a daily requirement, and, whenever required, assisting with the inspection of items, and recording results.
You will not need any specific qualifications to join the team, but good communications skills are a necessity and good English along with basic Maths and IT would be useful.

**Key Objectives**
- Process the returns from 3rd party carriers in an efficient way.
- Unpack and repackage goods in an appropriate way, avoiding damage at all costs.
- Carry out any general administration duties and reasonable tasks requested by your line manager.
- Work within the guidelines of the returns operating process.
- Assist with the coordination of all incoming returns from home delivery providers and outbound goods.
- Assist with the spares process as requested by your line manager.
- Work to use the most cost effective and protective packaging solutions for all our returned products.
- In support of the Returns and Quality Teams you will assist in reviewing packaging standards and reporting findings.
- You will be required to dispose of waste packaging in a responsible manner, following established warehouse guidelines and reporting any concerns or recommendations to your line manager.
NB: This Job Description covers the main duties and responsibilities of the job and is not exhaustive. Other activities may be required from the Job Holder and duties may be amended.
**Requirements**:
**What you will need**
- A flexible approach, willing to work extra hours, weekends and Bank Holidays as required to meet the needs of the business.
- A good understanding of Health and Safety requirements and demonstrate management skills in this area.
- The ability to prioritise tasks to ensure the daily targets are met.
- Be an excellent communicator to both your staff and the senior team.
- An energetic approach with a desire to drive our growing business forward.
- Excellent problem-solving skills.
- Ability to motivate staff and lead by example.
- Ability to use I Pads and similar electronics
- Can do’ attitude
**Benefits**
**What we offer**
- 25 days holiday per year (on top of bank holidays), plus an extra day of holiday for every year served up to a ceiling of 30 days
- Free, unlimited access to over 13,000 eLearning courses to support your development.
- Excellent employee benefits including private healthcare (with discounted gym membership), pension, life insurance, eyecare vouchers, cycle to work scheme and season ticket loan to name but a few.