Facilities Assistant
7 days ago
**Facilities Assistant**
long term temp
start asap £10.99 per hour
Manchester City Centre
To deliver effective high quality support and administration for facilities and accommodation services within the Facilities section across the Manchester property portfolio.
Main responsibilities
1 Facilities helpdesk duties including answering and logging calls to the helpdesk system, allocating and following up tasks to ensure full resolution. Running reports to provide helpdesk statistics.
2 Dealing with and responding to facilities calls, effectively resolving queries or escalating to appropriate service providers.
3 Providing professional reception duties including receiving and directing visitors for staff and meetings. Answering telephone queries working to an SLA and transferring calls.
4 Assisting with organising meetings to include taking bookings, amendments and cancellations for rooms, catering, and audio-visual equipment. Helping produce reports on meeting room and equipment usage. Making sure that the booked requirements are deliveredto a high standard and any issues reported.
5 Providing first line support to video and audio conference equipment, including setting up meetings between sites along with basic fault finding on equipment.
6 Administering the access control system, including signing out and collection of passes, production of passes, ensuring records are kept up to date and voiding missing passes.
7 Making sure that service providers complete assigned tasks to the required standards.
8 Maintaining up to date records of assets, including the location and condition of equipment.
9 Supporting high profile meetings, ensuring the service provided reflects the high standards expected.
10 Identifying issues and escalating problems in line with the escalation process.
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