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Team Leader

2 weeks ago

Aberdeen, United Kingdom Aster Group Full time

If you thrive in a responsive, fast paced, varied role then look no further than our team leader role.

**What you’ll be doing**

No two days are the same in responsive repairs & voids, but as a team leader, you’ll ultimately be responsible for the line management, 1:1 catch ups and support our trade operatives who specialise in carpentry, plumbing and wet trades. with a focus on first time fix for response, working with the teams to remove any obstacles to make this achievable and to support voids on turnaround times.

The team will call on you in our “refer to team leader” process to support with diagnosing repairs live in the moment, so you’ll have experience of working in these areas.

You’ll work in conjunction with the whole team including the planners to ensure the team have work planned in and are working in the most efficient and effective way to support our customers. There’ll also be collaborative working with our surveying team, our customers and external contractors to ensure the jobs get done, in a timely manner to a high standard following our processes

You’ll support the contracts manager with complaints ensuring a focus on customer service always and keep our internal systems up-to-date with accurate information on agreed outcomes. You’ll also use our systems to run reports with a particular eye on our job bank, materials, PDA usage and FRA works as well so you’ll need to be comfortable using IT.

**About you**

You’ll have experience of supervising a team with the ability to support and coach remotely.

The role is very responsive, so you’ll need to be resilient and be able to juggle a fluctuating workload with demanding priorities.

You’ll understand the importance of customer service and be comfortable liaising with a variety of customers with varying needs. You’ll be a strong communicator, sometimes delivering difficult messages and being firm in your decision making.

There’s a heavy element of IT usage in the role, so being a confident user of Microsoft Office is essential.

As we’ve said, you’ll be out and about across Somerset and occasionally Devon & Cornwall and the surrounding areas, so you’ll need a full, UK driving licence

There is a requirement for you to be part of an out of hours standby rota so being flexible in your approach to work is a must.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them and their team
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan for all
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised thank you and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams.