Client Management Associate

2 weeks ago

London, United Kingdom Daniel Alexander Recruitment Full time

A leading Financial Services company based in Central London are looking to recruit a 'Client Management Associate - Italian Speaking'.

The role is paying circa £65K (£50K basic plus bonus) and is on a permanent contract.

You MUST have Account or Client Management experience (or similar) and Native level Italian literacy.

**Key Responsibilities -**
- Work with Client Management, Client Service, Operations and Production support teams within the Global Payments Business to help provide clients with accurately and timely support.
- Assistance with designing client training and processes for the Global Payments systems and products available.
- Support onboarding new clients, including client set up and training clients on all available system features and products.
- Provide escalation support to the Client Support team.
- Review Client interaction on Monthly/ quarterly basis to analyse and report - Number of investigations, number of transactions, transaction value, and currencies traded-in.
- Build an approach per client, working with the sales team, to reduce number of investigations, increase transactions, and encourage local currency trades.

**Experience and Skills Required -**
- Proficiency in Microsoft Office products including Excel.
- Self-reliant and confident working within a small team with exposure to key business stakeholders.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.

**Benefits Include-** Company pension, Hybrid working, employee discounts etc.

This is a fantastic opportunity with excellent benefits and career prospects.

PLEASE APPLY NOW

**Salary**: £50,000.00-£65,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Private medical insurance
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Account management or similar role: 2 years (required)

**Language**:

- Fluent Italian (required)

Work Location: One location

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