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Inbound Collections Agent

2 weeks ago

Sheffield, United Kingdom MPJ Recruitment Ltd Full time

**Inbound Collections Agent**

**Monday-Friday 9am-5pm (hybrid working available)**

**Up to £25,000 + monthly bonus £28,000 OTE**

**Permanent, full time.**

MPJ Recruitment are proud to be working with a brilliant client based in Sheffield. They are looking for down to earth, driven, and professional individuals to join their team. Fully paid training will be provided, and this will allow you to unleash your true potential.

We are constantly looking for talented individuals to join us on our ever exciting journey which is ran by a team of industry experts driving the business forward but who also regularly look at ways to improve you and the others around you to progress, develop and move forward with your career.

**Inbound Collections Agent Responsibilities**:

- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment - achieving personal and team targets
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

**Inbound Collections Agent Requirements**:

- Ideally experience in credit management or debt collection would be highly desirable.
- Alternatively, experience in a contact centre or sales environment.
- Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.

**CLICK APPLY** if you are interested in this opportunity.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Collections/Debt recovery: 1 year (required)

Work Location: In person

Reference ID: CP908