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National Account Coordinator

2 weeks ago

Normanton, United Kingdom Cliff Sewell Consultancy Full time

**Job Function**: Work closely with and support National Account Management team to provide internal sales and business development support with best-in-class customer service. Liasing closely with internal sales and support teams to develop excellent account and FAST customer support for a growing strategic customer base.

**Reporting to**: Senior National Sales Manager

**Liaising with**: Customers, Sales, Hire & Service Desks, Depot & Head Office Staff.

**Responsibilities**:

- Support and liaise with National Account Managers (NAM) sales team and customers to ensure a prompt and accurate response to customers and requirements
- Create account review reports and presentations, including service level KPIs and sales analysis
- Help prepare for and attend meetings and strategic events with NAM team and /or customers as required
- Research, analyse and map out key account projects, pipelines and opportunities to support NAM team in new business development
- Ensure contacts, stakeholders, project info and CRM systems are up to date and accurate
- Ensure processes are as smart as they can be, understand the customers’ requirements and look for opportunities to develop and improve
- Identify repetition of problems/issues and work to resolve
- Internal point of escalation for NAMs to liaise with internal support teams
- Work with NAM and wider sales and marketing team to convert opportunities and develop key account relationships at all levels
- Promote the Welfare Hire brand and core values to maintain market-leading image

**Requirements**:

- Highly motivated self-starter with good initiative
- Strong communication skills; both verbal and written
- Highly proficient in IT and capable with data creation & manipulation in Excel
- Excellent internal & client relationship building skills
- Strong organisation and general administrative skills
- Ability to maintain up to date and accurate records
- Competent in creating presentations, sales analysis and management reports
- Strong customer service focus
- Able to work under pressure and prioritise all deliverables to meet dynamic deadlines with high quality
- Exceptional attention to detail
- Team player able to work closely with colleagues at all levels and build rapport with internal and external customers

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: In person