Telesales Team Leader
4 days ago
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Target Management
- Liaise with New Business Executives to discuss updates, plans and targets
- Correctly qualify companies and ensure reaching decision makers
- Influence and convince prospects to meet with a NBE by delivering a professional sales pitch discussing Kinect Energy’s services and products
- Provide prospects with required information in professional format with a view of Kinect Energy’s services and company history
- Build relationships with the decision makers, diarising call backs and cancellations
- Continuously update and maintain the company CRM with accurate information
- Update the NBEs calendar with all new meetings and meeting cancellations
Team Management
- Ensure all booked meetings have relevant recordings attached and regularly assess compliance of team calls
- Management and development of the existing and growing teams of Internal Sales Executives, including but not limited to monthly one to ones, performance management reviews, Employee Relations cases etc.
- Work closely with the Senior Management team to strengthen and further develop the Internal Sales department
- To direct staffing, training, and performance evaluations to develop and control sales performance
- Provide full training, development and support to all team members
- Monitor and manage employee absenteeism
- Monitor and manage the teams annual leave entitlements
- Ensure yourself and your team adhere to the company and department standards, policies and procedures
General
- Resilience and the capacity to grow adapt to an ever-changing work environment.
- To prepare and produce reports when required
- Continuously build on/improve market knowledge and keep up to date with market movements/trends etc.
- To attend and fully participate in on-going training and development, regular performance reviews, monthly one to one meetings and company appraisal system
- Contribute to overall team effort
- Carry out any other reasonable duties as required by the company
- Adhere to data protection guidelines, ensuring all prospects are aware that all calls are recorded
- Adhere to the company and department standards, policies and procedures.
- Adhere to the policies and procedures to attain and maintain the required competency level to perform the role and, in particular, to promote a culture where customers are treated fairly, with openness and honesty
- Understand the health, safety, environmental & associated legal requirements that are relevant to our work and comply with these. Actively promote issues regarding health, safety & the environment.
Desirable
- Creative and able to implement initiatives to improve sales techniques
- Impact and influencing skills
- Able to identify prospects by using all methods available, CRM system, press, social media, internet, referrals. (Able to utilize all media to gain potential leads)
- Good IT skills, including experience with Microsoft Outlook
- Ability to analyze vertical markets and specific geographical locations within your databases
- Knowledge of the Energy Market would be advantageous, however thorough training will be provided
- Experience of working within a fast-paced, highly competitive tele-sales environment
Essential
- Personable with excellent communication skills - both written and verbal
- Strong motivational skills
- Ability to work to deadlines/targets for self and others
- Ability to work on own initiative
- Self-motivated and target driven
- Confident and resilient with the ability and the desire to sell
- Ability to develop excellent relationships with prospects and colleagues
- Excellent sales and negotiation skills
- Excellent planning/organisational skills
- Conscientious, hard-working and self-disciplined
- Strong team player
- B2B Tele-sales experience
- Experience of training and managing a tele-sales team
You must ensure strong relationships are maintained with colleagues inside and outside of the business, including but not limited to
- Colleagues on all levels of Seniority within the business.
- Close working relationship with HR and Senior Management Team
- Close working relationship with New Business Executives
- Prospective Clients
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