Customer Advisor

2 weeks ago

Sheffield, United Kingdom Aviva Full time

**Customer Advisor - Private Medical Insurance -**
**Starting salary between £19,000 to £26,800 (depending on hours, skills and experience) plus additional benefits**

Our standard full time contracts are for 35 hours per week (with options for part time working).

However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £26,800

**Flexible shift pattern between 08:00 - 18:30 Monday - Friday. 1 Saturday shift every 6 weeks 09:00 - 13:00**

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

**A bit about the job**:
You will be answering inbound calls to support and guide customers through their health claims journey. Whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

**Skills and experience we're looking for**:

- Excellent communication skills and previous experience in a customer service-related role
- The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
- A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way
- Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
- Knowledge of insurance products / financial services would be great, but not essential

**What you'll get for this role**:

- Starting salary between £19,000 and £23,500 based on a 35 hour week or pro rata up to £26,800 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer's leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year

**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    5 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Sales Advisor

    1 week ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - On-the-job training - Safe work environment - Regular social events Sales Advisor - Full-time - Entry Level - Delivering exceptions customer service over the phone and face to...

  • Customer Service Assistant

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • Customer Service Team Member

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    1 week ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    4 days ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Night Shift Customer Service Advisor

    3 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you a night owl?** **Do you work better over night?** **Do you have a strong passion for helping people? Are you pro-active, with a can-do attitude and sound approach to problem solving?** We are looking for full time Customer Service Advisors to join our busy Contact Centre in Sheffield City Centre, offering an annual salary of £22,000 (Pro Rata...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **The Role** - Are you passionate about delivering excellent customer service?_ You will be the first interaction with our rail passengers and will be expected to be a positive, empathetic and helpful to each of our passengers! You will also be able to remain calm in demanding situations! **Salary & Shifts** £10.25 per hour, £20,000.00 per annum. _Our...