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Invoicing Administrator

3 weeks ago

Manchester, United Kingdom Kenny Waste Management Ltd Full time

**No Agencies Please**

Due to an exciting period of growth, Kenny Waste Management are recruiting for a Invoicing Administrator to assist in the development, performance for the Commercial Waste Division of the Organisation. Working closely with the Operations manager, you will help build and maintain a positive, effective and successful relationship with the customers at all levels.

Kenny Waste Management have been providing an environmentally safe and controlled waste management service for over 30 years, and with continuous investment we now process over 15,000 tonnes of waste each month.

Recover > Divert from Landfill > Recycle, are the core values that underpin everything we do. This focus means we can proudly report to have a 99% diversion from landfill rate as the leading independent total waste management business in Manchester.

**Job Purpose**

You will be carrying out various administration duties in support of the Commercial Waste Administrators and Coordinator. The role involves working and contributing towards a highly customer focused environment where organisation, attention to details, time management is critical and a highly professional customer service approach. This role would suit an individual with a proactive attitude who is able to use own initiative with problem solving.

**Job Duties**
- Managing job tickets sent by the subcontractors and update everything on the software system used. To ensure customer inquiries and complaints are handled in a timely and efficient manner.
- Identifying why jobs have been missed and taking appropriate action to resolve the issue either externally or internally.
- Monitor the activities to ensure all service levels committed are met and exceeded
- Dealing with escalated complaints/ queries associated with customer issues. Manage any over flow of phone calls from the customer service team
- Ensuring that customers are kept informed of any delays or issues with their waste management services. Work closely with the subcontractors.
- Run daily, weekly and monthly checks for Invoices. Tally internal invoices with external invoices to pick up on any anomalies and update invoices on the software system.
- Using our current software systems to manage the functions of receiving, analysing, resolving and documenting customer invoices.
- Proactively dealing with day to day delays and providing excellent customer service to customers directly serviced by Kenny Waste Management and the subcontractors.
- Booking services for bins, skips and roros and managing the schedule for customers.

**EXPERIENCE**

Essential:

- Waste Management Industry Experience
- Minimum 1-year experience in an administration role
- Excellent verbal and written communication
- Minimum 1-year experience in a customer service role

Desirable:

- Experience within an Invoice Administrator role

**SKILLS**

Essential:

- Customer service skills
- Outstanding communication skills
- Great attention to detail

**KNOWLEDGE**

Desirable:

- Waste Management Software

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Casual dress
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester, M27 6DB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person