Export Operations Clerk
5 days ago
Due to expansion this well established reputable medium size Freight Forwarder have a position available on their busy Export division for an Export Ops. Clerk.
Excellent opportunity to join this envied Agent, there are great prospects for the future and well structured ongoing training and support.
**Role Scope** - Handling Air/Ocean/Courier Exports, reporting to the Export Manager.
**Role Purpose** - To handle Export services to ALL Customers ensuring the high level of Customer Service and Company Values are maintained at all times as per the job role responsibilities.
**Customer Liaison**:
- to receive and process customer bookings in a timely fashion. To build relationships with customer and overseas partners. To gain trust and become customer preferred supplier
**Systems / Software Knowledge**:
- to utilise a range of in-house systems to process customer bookings to meet the requirements requested by the customer
- Job file raised on in house system for monitoring purposes.
- Raising Customs Entries
- Use of Cargo Guide for tariff rates.
- Cargowise - Maintaining milestones, adding the relevant data into Cargowise to ensure the clients reporting and web tracking system are kept up to date, use of Edocs for document management etc.
**Customs Compliance**:
- to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs
- Understanding the requirements needed for a Correctly transmitted Customs Declaration.
- Customs Procedure Codes (CPC)
- HS Codes (Commodity Codes)
- ATC Procedure
- Duty & VAT Rates
- Written Approval of Instructions for Clearance from Consignee /Customer
**Documentation Management**:
- to ensure for each shipment the correct documentation is raised and received on arrival
**UK Arrival Process**:
- to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements
**Operational Compliance**:
- monitoring carrier performance to ensure all shipments move as agreed to the customer requirement
**Commercial Awareness**:
- to understand and use the current carrier rates to ensure achieve a positive margin
**Customer Invoicing**:
- to ensure all invoices raised include all costs incurred and are charged as per the agreed rates
**Employment Terms**
Mon-Fri 9am-5.30pm
- £25-32k DOE
- 23 days holiday + BH and rising with service
- Private healthcare
- Annual Bonus
- Yearly Pay Reviews
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