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Customer Service
3 weeks ago
We have a fantastic opportunity for some bright individuals that have a proven track record in providing customer success, to join a SaaS business that has an immediate requirement to join their organisation. Our client is a market leader in their sectorand these roles are critical to their business growth. They operate in a flexible, hybrid model. Do you have strong Customer Service skills? Our clients Customer Success team is looking for someone like you.
**The role**:
- You will have responsibility for over 200 warm, public-sector accounts and dealing with inbound queries, providing technical support, and training
- You will assist the clients to navigate the system and improve their productivity and usage
- Provide training to clients which will mainly be via Zoom / Teams or on occasion Face to Face
- The role will require you to build and strengthen relationships
**Personal Characteristics**:
- Strong communications skills, written, verbal and face to face
- Someone looking to become a product expert
- Good problem-solving skills
- Ability to work as part of a team
- Ability to work in a hybrid model, WFH and their Guildford office
**Qualifications**:
- Proven track record of customer success or helpdesk expertise
- A general interest in IT, SaaS software would be essential
- Account management experience
